We are ready to assist you if your product is faulty within the warranty period.
Warranty is not covered should they fall under the following conditions:
Warranty Claim Procedures
Please email us at [email protected] if the product(s) is still under warranty. Please include the following details in the email:
- Order No
- Payment Slip
- Faulty Issue
- Return Address, Your name & contact number
Upon receiving the above request, we will contact you within 1~2 working days for further instructions. Please email us the parcel tracking number, courier company & order number once you have sent out the product for a warranty claim.
Failure to email us may result in delaying the processing of the warranty claim. We will advise you with further instructions once we confirm the item is faulty due to non artificial damage.
All communication must go through email, telephone call is not supported.
You will be responsible for paying for your own shipping costs for returning the faulty item. Shipping costs are non-refundable.