What payment options does Youbeli support?

• Credit / Debit Card (Mastercard & Visa)
• Online Banking (FPX)
• UnionPay
• Paypal
• 7-Eleven (Cash)
• Atome
• Youbeli Wallet
• Mobile Wallet (Boost, GrabPay, Touch'nGo, Duitnow QR, KiplePay, MCash, & Setel)

 

1.  Credit / Debit Card (Mastercard & Visa)
We currently accept Mastercard and Visa credit cards. Your credit card information is secured and safeguarded when shopping at Youbeli.com. All information is encrypted and sent through secured and protected channels. As our payment gateway is powered by Mobile88 (iPay88) and you will also receive an email from Mobile88 as notification on this transaction.
* Not valid for cash only items and total purchases above RM30,000.

 

2. Online Banking (FPX)
FPX payment method as it is an ideal payment solution for customers who do not own a credit card. All that is needed to make an online payment here is an online banking account. Payment is directly linked and connected to the customer's specified online banking account. Transactions are usually instant and fast.

 

3. UnionPay
UnionPay is a bankcard association established under the approval of the State Council and the People's Bank of China. If you are the UnionPay cardholder, you may select UnionPay cards which can be used at 174 countries and regions worldwide.

 

4. Paypal
PayPal lets you send payments quickly and securely online using a credit card or bank account.

 

5. 7-Eleven (Cash)
Pay cash at any 7-Eleven outlet by showing your order's receipt. Payment must be made within 48 hours, otherwise your order will be void. The order will be shipped after payment is made.

 

6. Atome
Atome helps you to split the bill into 3 equal payments and 0% interest.

 

7. Youbeli Wallet
Youbeli Wallet is a digital wallet within the Youbeli.com. Use it to pay for your purchases once you’ve set up a Youbeli account and topped up your balance here.

 

8. Mobile Wallet
Just one step to make your money transferred! Choose your preferred mobile wallet to enjoy more rewards.

Return Policy
Under normal circumstances, there will be NO EXCHANGE, RETURN OR REFUND of any items that are purchased, regardless if the products have been picked-up, opened or unopened and so on.

For purchased items that is verified and agreed by Youbuy Online Sdn Bhd where the faulty or defective items are a result caused by external factors (such as during delivery), these items will be available for exchange for the same item. These items must be hand delivered to Youbuy Online Sdn Bhd pick up and payment centre. The shipping costs of the return shall be borne by the client or the seller on the basis of the agreement of both parties.

Under circumstances where products that are required to be sent back to the supplier (local or overseas) additional handling and service charges may occur. These charges are to be borne by the customer, in the case of such items are defective as a result due to error by the customer unless the error is caused by our side / the seller.

Any other cases that qualify for an exchange and return may incur a re-stocking fee.
 

Important Note:

• All refund or exchange for any item(s) purchased must be returned to us within 3 working days upon receiving the products ordered (pick-up or delivery). No further dispute will be entertained after 3 working days from the received date.
• Please note that Youbuy Online Sdn Bhd will not be able to accept returns of PC Games due to system incompatibility of games with your PC System. We highly recommend a thorough search on the game’s manufacturers’ website and/or external Internet resources for more information before purchasing a PC Game.
• Return and refund policy will be checked from the sellers as well before proceeding for any further action, therefore, do check the seller's return and refund policy before purchasing.
   

Supporting Document of Return Refund

1. Damaged product
   • Photo(s) and/or video of the product, showing physical damage (e.g. cracks, defects)
   • Photo(s) and/or video showing condition of the internal and external packaging of the parcel
   • Photo of the Air Waybill (AWB) attached on the parcel

2. Faulty product
   • Photo(s) and/or video of the product, showing it does not work as intended (e.g. electronic device that does not work despite connecting to power source/battery inserted)

3. Incomplete/missing product
   • Photo(s) and/or video of the parcel received and products it contains
   • Photo of the Air Waybill (AWB) attached on the parcel that shows the content/weight of the parcel you should have received
   • Photo showing all the products received in the parcel on a weighing scale to show actual total weight

4. Wrong product
   • Photo(s) and/or video of the parcel received and products it contains
   • Screenshot(s) of actual product from seller’s listing in Youbeli.com
   • Photo of product being measured using a measuring tool (from one end to the other) if the product’s size is wrong.

Cancellations

Please note that once you submit a cancellation request for an order, it cannot be reversed. However, you can easily place a new order after cancelling.

Before submitting a cancellation request, please check the order status to ensure that it is possible to cancel. There is no cancellation allowed once the order status had updated to “Ready to Ship”.

 

How to cancel my order?

To cancel an order, please follow these steps:

1. Contact the Youbeli Customer Support to get assistance on order cancellation.
   1. Customer Support Hotline/ WhatsApp: +6018-243 6288
   2. Customer Support Email Address: [email protected]
   3. Customer Support Live Chat: https://www.youbeli.com/
   4. Customer Contact Form: https://www.youbeli.com/support.php
2. Provide the order ID and reason of cancellation to the Youbeli Customer Support team.
3. Your cancellation request will be responded via email within 1-2 business days.

 

Cancellation works differently for different types of circumstances:

1. Incomplete Payment

• The cancellation can be done instantly any time before the payment is completed.
• If there is no payment in 12 hours, the order will be automatically cancelled by Youbeli. 

2. Paid Local Orders (With or without Pre-Order)

• You can contact Youbeli Customer Support via email/ call/ live chat/ WhatsApp to request for a cancellation with reason when the order is yet to be processed by the seller.
• The seller's approval for the cancellation is required regardless of whether the order is processed/ shipment has been arranged.
• All the cancellation requests shall be responded by the seller within 1-2 business days. If they fail to do so, the order will be automatically cancelled by Youbeli, and you will be refunded accordingly based on your payment method.

3. Paid Overseas Orders

• You can contact Youbeli Customer Support via email/ call/ live chat/ WhatsApp to request for a cancellation with reason when the order is yet to be processed by the seller.
• No cancellation allowed once the order is processed/ shipment has been arranged.

 

Notes for Order Cancellation:

1. You can only submit one cancellation request for every order. If your cancellation request been rejected or withdrawn, you will not be able to submit another request for the same order.
2. Sellers are allowed to reject the cancellation requests for orders that have been packed/arranged for shipment.
3. Refunds will be automatically processed upon successful cancellation.
4. Please be aware that if you only cancel some of the items in your order, the shipping fee will not be refunded.

 

Cancellation Reasons

Buyer Cancellation/ Seller Cancellation/ Youbeli-initiated Cancellation

There are several ways an order can be cancelled:

1. Buyer Cancellation

When a customer requests for an order cancellation, they would be required to state a valid reason for doing so to Youbeli Customer Support, and the Seller shall be notified immediately of the reason. Reasons might be due to:

1. Want to change payment method
2. Change/ combine order
3. Delivery time is too long
4. Duplicate order

Please note that, buyers are allowed to request cancel if the order is yet to be processed by the seller.

Note: If the seller does not respond to the cancellation request within 1-2 business days, the request will be automatically approved.

 

2. Seller Cancellation

Seller may initiate cancellation while order is still under pending/ to pack, or for reasons such as: out of stock, incorrect pricing, or sourcing delay.

 

3. Youbeli-initiated Cancellation

There are several reasons for why Youbeli will trigger a cancellation:

1. The order has breached the order fulfilment SLA
2. Customer has reached out to Youbeli and provided sufficient evidence to prove that the order should be cancelled
3. Technical errors during the transaction or fulfilment process
4. High risk transactions if fraud is suspected

 

How do I check for my cancelled orders?

Buyer

1. An email notification will be sent to the buyer about the cancellation reason and refund method once the cancellation request has approved or the order has cancelled by the seller.
2. Log into Youbeli’s account.
3. Go to Your Account > Order History. Click the order to check the order status if it has updated to “Refund”.

 

Seller

1. Log into Youbeli Sellercenter account.
2. On the left menu, click Orders > Orders.
3. Filter the order status, multiple selection is available. Seller may select “Request Refund” or “Refund”, or both to check the order status and process.
4. You may refer to “Note to Customer” for the reason of refund/ cancellation.

 

What is the Youbeli cancellation policy?

Please read and understand the following terms and conditions before proceeding with an order cancellation:

1. Youbeli will not be able to reverse or restore a cancellation once it has been completed.
2. Any vouchers, discounts, or promotions used with a cancelled order will not be valid for any subsequent orders.
3. Youbeli cannot guarantee that the price, stock availability, shipping fee or any other element of a cancelled order will remain the same for any future order.
4. Your refund will be processed within 1 business day and credited to your account within 7-14 business days, depending on your payment method, bank and/ or financial institution.
5. The refund amount will be the net amount paid (or Youbeli wallet/ reward points used) by you and will not include any voucher amount.
6.  Youbeli does not charge any cancellation fees. If your cancellation request is successful, Youbeli will provide a full refund for cancelled orders with payment already made. Click here for Refund & Return Policy
7. Once you have submitted the cancellation request to Youbeli Customer Support, your order status will become:
   1.  Order - Incomplete Payment 

Once you have submitted the cancellation request, your order will be cancelled immediately, and the order status will be changed to "Order Cancelled".  

2. Order - Success Payment

Once you have submitted the cancellation request, the order status will be changed to "Request Refund". Your request will be processed within 1-2 business days upon status updated.

8. Youbeli reserves the right to cancel any suspected fraud order without prior information, in order to ensure a safe and enjoyable shopping experience for our customers. 

 

When you provide us with information through Youbeli.com (website/apps), we respect your privacy. It is important for you to understand what information we collect about you during your visit and what we do with that information. 

 

In order to protect your private information, we have established this Privacy Policy (the “Policy”) in accordance with best practices in the industry and applicable laws and regulations. This Policy describes how we handle your personal information for our services on the Youbeli.com website, Apps and its related sites, services, and tools (the “Website”).

 

Your visit to the Website is subject to this Privacy Policy and our Terms and Conditions. Please note that this Privacy Policy governs only information provided to Youbeli.com and communications from Youbeli.com. It does not govern any other information or communications that may reference Youbeli.com, e.g., communications from retailers or brick and mortar stores. 

 

 

Collection of Personally Identifiable Information by Youbeli.com

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We do not collect personally identifiable information about you, except when you provide it to us. To protect your personal information, users registering at the Website must also enter an e-mail address and password. If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information. When you submit your personally identifiable information on the Website, you are giving your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy. 

 

You can browse our sites without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us.

 

We may collect and store the following personal information:

 

• Email address, physical contact information, the date of birth and gender information, and (depending on the service used) sometimes financial information, such as credit card or bank account numbers;
• Transactional information based on your activities on the Website & Apps
• Postage, billing and other information you provide to purchase or dispatch an item;
• Community discussions, chats, dispute resolution, correspondence through our Website, Apps, and correspondence sent to us;
• Other information from your interaction with our Website, Apps, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the Website, Apps, ad data, IP address and standard web log information;
• Additional information we ask you to submit to authenticate yourself or if we believe you are violating site policies (for example, we may ask you to send us an ID or bill to verify your address, or to answer additional questions online to help verify your identity or ownership of an item you list);
• Information from other companies, such as demographic and navigation data; and
• Other supplemental information from third parties (for example, if you incur a debt to Youbeli.com, we will generally conduct a credit check by obtaining additional information about you from a credit bureau, as permitted by law).

​ 

All personal data shall be provided by you voluntarily unless where it is indicated as mandatory. Where the personal data is mandatory to be provided, failure to provide such information may result in Youbeli.com not being able to process your request.

 

 

Use of Personally Identifiable Information by Youbeli.com

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a. Opt-In Communications 

If you opt-in during the Website registration process or at other times when you submit personally identifiable information, the information you provide may be used by Youbeli.com to create and deliver to you our newsletters, surveys or other communications containing product information, or promotion. If you prefer not to receive such Opt-In Communications, please do not opt-in to receive these communications. If you do opt-in and later decide that you would no longer like to receive these communications, see section Choice/Opt-Out below. 

 

b. Communications to Serve You. 

If you have elected to provide us with your contact information, e.g., by registering at the Website, e-mailing our Customer Support department or placing an order, we may provide you with service related announcements concerning the Website or contact you regarding your customer service requests or your order. For example, all registered users will receive a welcoming e-mail to confirm their registration. These types of communications are necessary to serve you; respond to your concerns and to provide the high level of customer service that Youbeli.com offers its customers.

 

 

Non Disclosure of Personally Identifiable Information for Third Party Marketing Without Your Consent

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We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you unless consent has been given by you in the relevant data collection points. Kindly check the T&C in relevant documents / e-documents prior to giving consent for use of your data collected. Once agreed to, we will take that as the final confirmation that consent has been given by your side officially for use of your data to Youbeli.com and the relevant third parties if any.

 

Disclosure of Personally Identifiable Information

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a. Fraud Protection and Compliance with Law 

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction. 

 

b. Service Providers 

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and e-mail service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose. 

 

c. Special Events 

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Website, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to the disclosure of your personally identifiable information to such third parties. 

 

d. Business Transfers 

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Website you agree that your data may be transferred to such parties in these circumstances.

 

 

Cookies and IP Addresses

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We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Website, but you may be limited in the use of some of the features. Some of our business partners may also use cookies on the Website. However, we have no access to, or control over, these cookies and do not accept any responsibility for such use. In addition, we may use IP addresses to analyze trends, administer the Website, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

 

Pixel Tags and Tracking Technology

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When you visit this Website or view one of our e-mails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Website and personalize your experience. We may also use pixel tags to determine what types of e-mail your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

 

 

Use of Aggregate Information

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We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Website, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

 

Children under 13

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We take special steps to safeguard the privacy of children. If you are under 13 years of age, you may browse our Website. However, you may not provide personal information to us. For example, you cannot register or make a purchase. This Website is not designed for children and we do not knowingly collect personally identifiable information from any children under 13.

 

Links

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The Website may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on the Website. We encourage you to read the privacy policies of other websites you link to from the Website or otherwise visit.

 

Security

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We implement various security measures in accordance with industry standards to protect the security of your personal information both online and offline. If you have any questions about security at the Website, you can e-mail us.

 

Notification of Changes

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We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use your personally identifiable information will be based on the privacy policy in effect at the time the information is used.

 

Updating your Information

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You have the ability to review, change and/or correct the personally identifiable information you provide us by writing to us online. If you are a registered user, you can also review, change or correct your personal information at any time by login to your account. You may request that we deactivate your account by contacting our Customer Support.

 

Choice/Opt-Out

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You may opt-out of receiving future Opt-In Communications from Youbeli.com when you login to your account or you may change your preferences at any time by providing your contact information to Customer Support.
 

Account Deletion/Withdrawing Consent

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You may withdraw your consent for the collection, use and/or disclosure and/or request deletion of your personal data/account in our possession or under our control by sending an email to our Customer Support at [email protected] and we will process such requests in accordance with this Privacy Policy and our obligations under the Privacy Laws and other applicable law. However, your withdrawal of consent may mean that we will not be able to continue providing the Services to you and we may need to terminate your existing relationship and/or the contract you have with us. 

Comments

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We have taken great measures to ensure that your visit to the Website is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about the Youbeli.com’s privacy practices, please contact our Customer Support by email at [email protected] .

 

This Privacy Policy was last updated on 20th Oct 2021.

 

Youbeli Reward Points FAQ 

1. Youbeli Reward Points
2. Transactions that do not earn Youbeli Reward Points 
3. What is the value of my Youbeli Reward Points
4. Will my Youbeli Reward Points expire
5. How to redeem my Youbeli Reward Points
6. How to check Youbeli Rewards point history
7. What happen to my Youbeli Reward Points if my order is being cancelled
8. Report issue regarding to Youbeli Reward Points 
9. Conditions of Use

 

1. Youbeli Reward Points
   You can earn Youbeli Reward Points through below 3 ways: 
   a. Rewarded through completed orders
   b. Rewarded through successfully rated a product
   c. Rewarded through marketing activities
   
   Rewarded through completed orders
   You can earn Youbeli Reward Points by making transactions in Youbeli. When an order is placed, the final purchase price will be used to calculate the points earned, excluding shipping fees, voucher discounts, wallet credit, used point credit.
   
   Example:  
   Youbeli Reward Points to be earned = Product price - Youbeli Point Redemption - Youbeli Wallet – Voucher discounts 
   
   Youbeli Reward Points will be credited into your account after the order is completed, upon you click on [Order Received] button in the Order History within 14 days after the product is delivered. 
   
   Rewarded through successfully rated a product
   
   You will be rewarded a total of 50 Youbeli Reward Points when you successfully rate and review your completed order. 
   - Give a star rating to earn 20 Youbeli Reward Points 
   - Rate and comment review to earn 50 Youbeli Reward Points 
   
   Your Review must meet all the following conditions:
   - Your Reviews must be original.
   - Reviews must be focused and concise on the product under review.
   - Reviews should not duplicate the content that has already published.
   - Be truthful and objective.
   - Reviews should not include posts that have spam, commercial or advertising content or links.
   - Reviews should not abuse, harass, or threaten another's personal safety.
   
   Youbeli.com reserves the right to refuse or remove any review that does not comply with above conditions. Youbeli.com is not responsible or liable in any way for ratings and reviews posted by customers.
   
   Rewarded through marketing activities
   You can also earn Youbeli Reward Points by participating in Youbeli marketing campaign or promotional activities.
   
   *Disclaimer: All campaigns or promotional activities are subjected to change from time to time, which may or may no longer be relevant when you read this article. Please check Youbeli.com for latest campaign or promotional details.
   
    
2. Transactions that do not earn Youbeli Reward Points
   NOT all Youbeli transactions are merited to Youbeli Reward Points. Here’s the list of exclusions. Please note that the list is non-exhaustive, please check regularly for updated information.
   - Top up of Youbeli Wallet 
   - Purchase of Virtual Products, such as mobile top up
   - Purchase of Gaming Credits, including but not limited to Mol Points, Razer Gold, Razer Pin, Garena, MyCard, STEAM
   - Redemption of e-vouchers
   - Discounted amount 
   - Shipping fees and taxes 
   
    
3. What is the value of my Youbeli Reward Points
   For every RM 1.00 spent at Youbeli.com, you will earn 1 point.
   
   Example:
   Transaction Value:  RM 100.00
   Value of 100 Points Earned:  RM 1.00
   
   Youbeli.com reserve the right to make changes to the above rate at any time without prior notice. The rate shown here will always be current.
   
    
4. Will my Youbeli Reward Points expire
   Beginning December 1, 2022, upon making a point-earning transaction in Youbeli.com, the expiry date of your Youbeli Reward Points will be valid within the next 3 months of your last transaction.
   
   Example: 
   - You make a point-earning transaction on December 10, 2022, your points expiry date will be March 31, 2023 (3 months from the month of your last transaction). 
   - If you make another point-earning transaction on January 1, 2023, your points expiry date will be extended by one month to April 30, 2023. 
   
   Remarks: 
   - Making multiple transactions in the same month does not impact your points expiry date.
   - Earning points through successfully rated a product and/ or participating marketing activities will not impact your points expiry date.
   - If there is not point-earning transaction within the 3 months, all Youbeli Reward Points will be expired. 
   
   Youbeli.com is unable to reinstate your reward points once it is expired. We highly encourage you to monitor closely of the expiry date of the points. You may check your points under “My Account” page > Youbeli Reward Point
   
    
5. How to redeem my Youbeli Reward Points
   You can redeem Youbeli Reward Points in ALL STORES in Youbeli.com, except purchase of virtual/ digital products, such as e-vouchers, mobile top up, gaming credits. See exclusions at point 2.
   
   There is no minimum amount of Youbeli Reward Points required before you can start spending your points. But there are limits on the amount of Youbeli Reward Points you can use, in which each order can be offset up to a maximum of 1,500 points (RM 15.00) or 15% of the total order amount. 
   
   Example:
   Product Price:  RM 50.00
   Maximum Points Redemption: RM 7.50 (maximum 15% of the product amount)
   
   Product Price:  RM 100.00
   Maximum Points Redemption: RM 15.00(maximum 15% of the product amount)
   
   Product Price: RM 200.00
   Maximum Points Redemption: RM 15 (maximum 15% of the product amount)
   
   You can redeem your Youbeli Reward Points under “Use Reward Points” in checkout page. Once the order is placed, the points will be deducted instantly from your account. 
   
    
6. How to check Youbeli Reward Point History
   You can view and track your Youbeli Reward Points transaction through Point History under “My Account” page > Youbeli Reward Point.
   
   In your Point History, you will see your Points Received from completed purchase and Points Used that were redeemed successfully.

 

8. Report issue regarding to Youbeli Reward Points 
   Check your Youbeli Reward point history to verify the points earned. In case of discrepancy, please contact us and provide as much information as possible for us to look into the issue.
   
    
9. Conditions of Use
   a. Youbeli Reward Points are only available to Youbeli.com registered member.
   b. Youbeli Reward Points can only be collected and used with online purchases.
   c. Youbeli Reward Points are non-refundable and non-transferable between members.
   d. Youbeli Reward Points are non-transferable or exchangeable for cash under any circumstances.
   e. Shipping fees and taxes are excluded when calculating the amount of points earned. 
   
   Please note that Youbeli.com reserves the right to make changes to this policy at any time without prior notice or liability.

 

1. DEFINITIONS 

1.1 “Commission” means the accumulated and unpaid Commission Fees due and payable to Affiliate.

1.2 “Affiliate Links” means advertising materials made available by Youbeli to Affiliate via the Program, including graphics, artwork, text, files, URLs and HTML or JavaScript code.

1.3 “Order Completed” means a completion of an approved sale and/or purchase transaction of a Product between a Buyer and a Seller on the Platform in accordance with Youbeli’s Terms of Use which results directly from a Buyer accessing the Platform via Affiliate Links:

(a)    is not a computer-generated user, such as a robot, spider, computer script or other automated, artificial or fraudulent method to appear like an individual, real life person;
(b)    is not using pre-populated fields;
(c)    completes all the information required for the Completed Purchase within the time period allowed by Youbeli, and;
(d)   is not later determined by Youbeli to be fraudulent, incomplete, unqualified or a duplicate;
(e)    is not purchase for a mobile top-up/reload.

1.4 “Sale Value” means the monthly total net value of the Completed Purchases generated through Affiliate Links, calculated as the total value of Completed Purchases excluding any discounts, shipping fees, voucher fees, and other rebates such as Youbeli & Excite Points.

1.5 “Platform” means any platform operated by Youbeli, which includes the Youbeli mobile applications available on the Apple App Store or Google Play and the Youbeli websites.

1.6 “Product” means any item listed or service offered on Platform by Sellers for sale to Buyers.

1.7 “Prohibited Content” means any content or term that:

(a)    Promotes or is related to illegal activities (illegal drugs, phishing, terrorism, criminal activities, contests, pyramid schemes, or chain letters).
(b)    Promotes or is related to tobacco, gambling, or weapons.
(c)    Is related to pornographic or obscene material.
(d)   Is related to excessively graphic or explicit violence.
(e)    Is defamatory, inappropriate, or profane.
(f)     Is discriminatory or constitutes “hate speech”, whether directed at an individual or a group, and whether based upon the race, sex, creed, national origin, religious affiliation, sexual orientation, or language of such individual or group.
(g)    Promotes or contains viruses, worms, corrupted files, malware, cracks, or other materials that are intended to or may damage or render inoperable software, hardware, or security measures.

1.8 “Term” has the meaning set forth in Section 7.1.

1.9 “Terms of Use” means the terms of use governing the Platform, including additional guidelines required or updated by Youbeli from time to time.

1.10 “Territory” means the territory in which the Youbeli entity that is engaging the Affiliate is domiciled.

1.11 “User” means any registered valid user of the Platform, which includes both buyers (“Buyers”) and sellers (“Sellers”) on the Platform.

 

2. PARTICIPATION REQUIREMENTS

2.1 Registration Information. Affiliate shall provide any information requested by Youbeli and shall ensure such information is true, accurate and complete, for the purpose of registration for the Program. Any false or inaccurate information submitted to Youbeli shall be deemed as grounds for termination of this Agreement. Youbeli may accept or reject Affiliate’s application at its sole discretion and for any reason.

2.2 Limited License. If Affiliate is accepted into the Program, Youbeli grants to Affiliate for the duration of this Agreement a non-exclusive, non-transferrable and revocable right to display the Affiliate Links at its own cost, for the sole purposes of Affiliate’s participation in the Program. Affiliate shall not, without the prior written consent of Youbeli, alter or modify or create derivative works of the Affiliate Links or any of Youbeli’s intellectual property. Except as expressly set forth in this Agreement, nothing in this Agreement is intended to grant Affiliate any rights to use any of Youbeli’s intellectual property.

2.3 Eligibility. Affiliate Link appearance shall not be eligible to participate, and Youbeli may terminate Affiliate’s participation, in the Program if its appearance contains any of the Prohibited Content or other content that Youbeli deems inappropriate. The appearance may include social media and websites (including, but not limited to, website/blog domain, Facebook, Pinterest, and Twitter) upon approval by Youbeli (“Approved Social Media”). Approved social media must not contain the trademarks, names, or logos of Youbeli, or display misleading content.

2.4 Age. Affiliate must be at least 18 years old to participate in the Program.

 

3. COMMISSION FEE AND PAYMENT TERMS

3.1 Commission. The fees payable by Youbeli to Affiliate’s Youbeli Wallet upon order status is Order Completed. (The “Commission”) shall be calculated in accordance with the rates stated on the Platform website or as separately agreed between Affiliate and Youbeli in writing (such rate, the “Commission Rate”).

3.2 Calculation of Commission. The Commission upon order completed shall be calculated to be the Order Completed multiplied by the Commission Rate. All Commission paid to, and received by, Affiliates are inclusive of all value-added taxes.

3.3 Minimum Payout from Youbeli Wallet.

(a) The Commission payable to Affiliate shall be added to the Affiliate’s Youbeli Wallet upon the order completed by the buyer or auto updated by the system.
(b) The Affiliate can submit the withdrawal form to request a withdrawal when the Youbeli Wallet’s credit meets a minimum of the equivalent in local currency of RM50 (the “Minimum Payout”).
(c) If Affiliate’s Youbeli Wallet balance is below the Minimum Payout, Youbeli reserves the right to withhold such amounts or an admin fee at RM 2/withdrawal will be imposed for any request below the Minimum Payout.

3.4 Payment. Pursuant to Section 3.3, Youbeli shall validate and approve the Commission Fees payable and shall pay Affiliate within sixty (60) days of system approval. The Commission Fees determined by Youbeli shall be deemed final.

3.5 Taxes. Each party will pay all taxes that it owes under this Agreement. If applicable law requires Youbeli to withhold any taxes from the amounts due to Affiliate, Youbeli will withhold the required amount and provide Affiliate with a receipt or other documentation evidencing the withholding tax payment. If Affiliate is domiciled outside of the Territory, the parties agree that the services provided by Affiliate are performed wholly outside of the Territory.

3.6 Chargebacks. Youbeli shall not make commission payouts on, and reserves the right to set-off or initiate chargebacks on transactions that were previously paid out. Such transactions include but are not limited to:

(a) transactions that do not meet the requirements to be a Completed Purchase;
(b) fraudulent transactions identified manually or by means of a fraudulent order checking process by Youbeli;
(c) transactions performed through collusion where the Affiliate is connected to the Seller or where Affiliate has purchased Products through the Affiliate Links;
(d) cancelled, incomplete, returned or refunded transactions;
(e) transactions made with the intention of reselling the purchased Products; and
(f) transactions performed through Affiliate Links shared on social media which contains any Prohibited Content.

 

4. RESPONSIBILITIES OF AFFILIATE

4.1 Business Conduct. Affiliate may not contractually bind Youbeli or make any representations on behalf of Youbeli. Affiliate will not engage in any unconscionable, false, deceptive, misleading, or fraudulent conduct. Affiliate will not advertise substances, services, products, or materials that violate applicable laws. Youbeli shall have the absolute discretion and authority to make any request for any removal of any content, material, or other media placed or displayed by the Affiliate under its performance of this Agreement and Affiliate shall act upon Youbeli’s request immediately.

4.2 Compliance with Laws and Terms of Use. Affiliate will ensure that the appearance and the placement of Affiliate Links complies with all applicable laws in jurisdictions in which Affiliate is located or provides goods and services, the Terms of Use, and other existing criteria or specifications required by Youbeli (including content limitations, technical specifications, privacy requirements, user experience requirements, and requirements regarding Youbeli’s public image).

4.3 Prohibited Actions. Affiliate will not, and will not allow any third party to do the following:

(a)    use advertising e-mails to promote Youbeli without Youbeli’s prior written consent;
(b)    use robots or other automated query tools, computer generated search requests;
(c)    fraudulent use of search engine optimization services to generate or conceal impressions, inquiries, clicks, or conversions that are fraudulent or invalid;
(d)   drive or utilize any SEM keywords and other keyword-based advertising traffic using the Youbeli brand or private labels to Youbeli’s Platform (in other words, "Youbeli" and other similar words which could be misleading as Youbeli must be entered as a negative keyword) without Youbeli’s prior written consent;
(e)    use any automated means or form of scraping, or other data extraction methods to access, query, collect, or use Youbeli intellectual property, including logo, key visuals, creative materials, and other Confidential Information from the Platform or otherwise;
(f)     the appearance of Affiliate Links that contains Prohibited Content, or in torrent or streaming sites;
(g)    advertise Affiliate’s social media/websites through any of Youbeli’s social media channels; 
(h)    where Affiliate is an affiliate network re-brokering to another affiliate network as their sub-affiliate; or
(i)     incorporate any lottery or lucky draw in the Affiliate’s social media/websites.

4.4 Cookies. The Affiliate shall warrant that it will set cookies only if the Affiliate Links are visible on social media/websites and the user clicks voluntarily and consciously. The use of layers, add-ons, iFrames, pop-up, pop-under, site-under, advertisements which automatically redirect the user to the Platform without the user’s engagement or action (e.g. click, touch), cookie dropping, postview technology, misleading advertisements that result in misleading clicks, shall not be permitted and are strictly prohibited. Advertisements that result in forced installations (which includes initiating downloads/redirects without a user’s permission) of the Youbeli application are strictly prohibited.

 

5. RESPONSIBILITIES AND RIGHTS OF YOUBELI

5.1 Platform. Youbeli will operate and maintain the Platform. No changes relating to the features or functionalities of the Platform will affect the validity and enforceability of this Agreement.

5.2 Right to Cancel, Reject, or Remove. Youbeli reserves the right to review any related documentation submitted by Affiliate. If, in Youbeli’s sole judgment:

(a) any Affiliate or social media/websites violates the Terms of Use of the Platform;
(b) Affiliate violates or encourages violation of any applicable laws;
(c) Affiliate breaches its obligations under this Agreement;
(d) Youbeli believes that any social media/websites may subject Youbeli to criminal, civil, or administrative liability; or
(e) any Affiliate’s social media/websites constitutes or contains Prohibited Content, Youbeli may take one or more of the following measures:

• request that the Affiliate Links be removed or taken down immediately;
• require Affiliate to cure its violation, non-compliance, or breach within a specified period of time;
• for each violation, impose a fine or Chargeback on Affiliate as liquidated damage, which fine or Chargeback will not relieve Affiliate from its liabilities if Youbeli’s losses exceed such amount; or
• terminate this Agreement.

5.3 Changes to these Terms and Conditions and Terms of Use. Youbeli may, at Youbeli’s discretion, update, amend, or modify these Terms and Conditions and the Terms of Use. If Youbeli updates, amends, or modifies these Terms and Conditions or the Terms of Use of a Platform, Youbeli will make reasonable efforts to notify Affiliate of the updates, amendments, or modifications, including by publishing the modified Terms and Conditions and Terms of Use on the Platform’s website, by email, or by instant message. Affiliate will check the Platform periodically for such updates and notices. The modified Terms and Conditions and/or Terms of Use take effect on publication. By continuing to use the Affiliate Links, Affiliate agrees to be bound by the updated, amended, or modified Terms and Conditions and Terms of Use. If Affiliate does not agree to be bound by the updated, amended, or modified Terms and Conditions and Terms of Use, the Affiliate must terminate this Agreement pursuant to Section 7.

 

6. CONFIDENTIAL INFORMATION

6.1 “Confidential Information” means all information that is confidential in nature including, but not limited to:

(a) any proprietary information of a party to this Agreement disclosed by one party to the other that is in written, graphic, machine readable, or other tangible form and is marked “Confidential” or “Proprietary” or in some other manner to indicate its confidential nature;
(b) the Youbeli materials and all other non-public marketing or technical information, even if not marked as confidential; and
(c) all information collected or developed by Youbeli regarding its Users. Confidential Information also includes oral disclosures if that information would reasonably be understood to be confidential from the context of disclosure.

6.2 Exceptions. Confidential Information will not include any information that:

(a) was publicly known and made generally available before the time of disclosure by the disclosing party;
(b) becomes publicly known and made generally available after disclosure by the disclosing party to the receiving party through no action or inaction of the receiving party;
(c) is already in the lawful possession of the receiving party at the time of disclosure;
(d) is obtained by the receiving party from a third party without a breach of that third party’s obligations of confidentiality;
(e) is independently developed by the receiving party without use of or reference to the disclosing party’s Confidential Information; or
(f) is disclosed by the receiving party pursuant to the disclosing party’s prior written approval.

6.3 Non-Use and Non-Disclosure. Each party will:

(a) treat as confidential all Confidential Information of the other party;
(b) not disclose that Confidential Information to any third party, except on a “need to know” basis to third parties that have signed a non-disclosure agreement containing provisions substantially as protective as the terms of this Section and such party has obtained the written consent to that disclosure from the party that provided the Confidential Information; and
(c) not use that Confidential Information except in connection with performing its obligations or exercising its rights under this Agreement. Each party is permitted to disclose the other party’s Confidential Information if required by law so long as the other party is given prompt written notice of that requirement before disclosure and assistance in obtaining an order protecting that information from public disclosure.

 

7. TERM AND TERMINATION

7.1 Term. This Agreement takes effect on the date that Youbeli approves Affiliate’s application to join the Affiliate Program and continues to be in effect until terminated in accordance with Section 7.2 or 7.3 (the “Term”).

7.2 Termination by Youbeli. Youbeli may unilaterally terminate this Agreement at its sole discretion and for any reason which Youbeli deems appropriate with seven (7) days’ prior notice and disabling the Affiliate Links. Youbeli may terminate this Agreement immediately and without any prior notice if Affiliate breaches its obligations under this Agreement.

7.3 Termination for Cause. This Agreement will terminate immediately upon:

(a) either party’s dissolution or ceasing to do business, or the institution by or against either party of insolvency, receivership, or bankruptcy proceedings or any other proceedings for the settlement of either party’s debts; or
(b) the occurrence of an event of Force Majeure (as defined in Section 11.4) that continues for more than 30 days.

7.4 Effect of Termination. Upon termination of this Agreement for any reason, Affiliate shall immediately cease all use of Youbeli’s Affiliate Links, and will cease representing itself as a Youbeli Affiliate.

7.5 Termination due to Affiliate’s breach. If this Agreement is terminated due to Affiliate’s breach of its obligations in accordance with Sections 5.2 and 7.3, all amounts payable to Affiliate by Youbeli may be forfeited as liquidated damages without prejudice to Youbeli’s recourse for other rights or remedies available under applicable laws.

7.6 Survival. The following provisions will survive the termination or expiration of this Agreement: Sections 1, 3, 6, 7, 9, 10, 11 and any other provisions that, by their nature, are intended to survive. All liabilities that accrued before the termination or expiration will survive the termination or expiration of this Agreement.

 

8. REPRESENTATIONS AND WARRANTIES

8.1 Mutual Representations and Warranties. Each party represents and warrants that:

(a) it is duly organized, validly existing, and in good standing in the jurisdiction it is formed;
(b) its execution and delivery of this Agreement has been duly and validly authorized;
(c) this Agreement constitutes a valid, binding, and enforceable obligation upon its execution; and
(d) it will comply with all applicable laws in performing under this Agreement.

8.2 Representations and Warranties by Affiliate. Affiliate represents and warrants that:

(a) the execution, delivery, and performance of this Agreement will not be in conflict with or constitute a default under the terms of any agreement, instrument, judgment, decree, or any order, statute, rule, or governmental regulation applicable to Affiliate;
(b) all information provided by Affiliate to Youbeli is complete, true, accurate and current, and that Affiliate has the right to conduct its business, including offering its products or services;
(c) no Affiliate’s social media/websites contains:

• any information that violates or encourages violation of any applicable law;
• fraudulent or deceptive information or incentives;
• virus, malware, spyware, Trojan, phishing, or other malicious code that could breach or circumvent any Platform security measure;
• information marketing or promoting fake or counterfeit goods or illegal businesses (including apps or software that contain hidden charges);
• any material that infringes any rights of any third party; or
• material that may be harmful, abusive, pornographic, or obscene, threatening, or defamatory.

 

9. INDEMNIFICATION

9.1 Indemnification by Affiliate. Affiliate will indemnify, defend, and hold harmless Youbeli and its affiliates and their directors, officers, and employees from and against all claims, actions, losses, damages, liabilities, costs, and expenses, including attorneys’ fees and other legal expenses, arising directly or indirectly from or in connection with:

(a) any breach by Affiliate of this Agreement;
(b) any failure of Affiliate to perform its obligations under this Agreement in compliance with all applicable laws;
(c) any violation of any rights of any third party related to Affiliate’s social media/websites; or
(d) Affiliate’s fraud, negligence, or willful misconduct.

9.2 Procedure. Youbeli will promptly notify Affiliate of any claim that is subject to Section 9.1 and will permit Affiliate to assume and control the defense of that claim. Youbeli will, however, have the right to employ separate counsel and participate in the defense of claims at the Affiliate’s sole cost. Affiliate will have the sole authority to defend, compromise, settle, or otherwise dispose of a claim, but it will not agree to any disposition or settlement of a claim that admits liability or imposes duties of performance or payment on Youbeli without Youbeli’s prior written consent. If the parties agree to settle a claim, Affiliate will not publicize the settlement without first obtaining Youbeli’s written permission.

 

10. LIMITATION OF LIABILITY

10.1 Disclaimer of Warranties. All Youbeli materials and affiliate links are provided “AS IS.” Affiliate acknowledges and agrees that Youbeli will have no liability arising from a failure of any security technology or procedure. Youbeli does not warrant that the Youbeli materials or affiliate links provided will be available, accessible, uninterrupted, secure, accurate, complete or error-free, that defects, if any, will be corrected, or that the server that makes the same available are free of viruses, clocks, timers, counters, worms, software locks, drop dead devices, trojan-horses, routings, trap doors, time bombs or any other harmful codes, instructions, programs or components.

10.2 Disclaimer of Consequential Damages. Youbeli will not, under any circumstances, be liable to affiliate for consequential, incidental, special, punitive, or exemplary damages arising out of or related to the transaction contemplated under this agreement, including lost profits or loss of business.

10.3 Cap on Liability. Under no circumstances will Youbeli’s total liability of all kinds arising out of or related to this agreement (including warranty claims), regardless of the forum and regardless of whether any action or claim is based on contract, tort, or otherwise, exceed the total amount paid or payable by Youbeli to affiliate under this agreement for the 6-month period preceding that claim.

10.4 Independent Allocations of Risk.  Each provision of this agreement that provides for a limitation of liability or exclusion of damages is to allocate the risks of this agreement between the parties. This allocation is an essential element of the basis of the bargain between the parties. Each of these provisions is severable and independent of all other provisions of this agreement, and each of these provisions will apply even if these provisions fail their essential purpose.

 

11. MISCELLANEOUS

11.1 Subcontractors. Youbeli may exercise its rights under this Agreement via its affiliates and subcontractors. Youbeli will be responsible for the compliance of those affiliates and subcontractors with the terms of this Agreement.

11.2 Independent Contractor. This Agreement will not be construed as creating a partnership, joint venture, or agency relationship, dealership, distributorship or as granting a franchise. The parties are independent contractors in the performance of this Agreement. Neither party is authorized to bind the other party to any liability or obligation or to represent that it has any authority to do so.

11.3 Press Release. Except as expressly set forth in this Agreement or as required by the laws of any jurisdiction, neither party will make any public announcement or press release regarding the cooperation contemplated by this Agreement without the prior consent of the other party. Any party required by law to make a public announcement regarding any matter related to the cooperation contemplated by this Agreement will solicit from and consider in good faith the other party’s feedback on the content of that public announcement.

11.4 Force Majeure. Neither party will be liable to the other party for any failure or delay in fulfilling an obligation (other than the financial obligations) under this Agreement if that failure or delay is attributable to circumstances beyond its control, including any fire, power failure, labor dispute, war, civil dispute, or government action (including any new law or regulation) or inaction (“Force Majeure”).  The deadline for fulfilling the obligation in question will be extended for a period equal to that of the continuance of the Force Majeure event.

11.5 Governing Law and Resolution of Disputes. This Agreement shall be governed by and construed under the laws of Malaysia. In the event of any dispute, controversy, claim or difference of any kind whatsoever arising between the parties in connection with this Agreement, including the breach, termination or validity of this Agreement, or in connection with the determination of any matters which are subject to objective determination pursuant to this Agreement (“Dispute”), which Dispute has been subject of a written notice by one party to the other (“Dispute Notice”), the parties shall attempt, for a period of thirty (30) days after the receipt by one (1) party of a Dispute Notice from the other party of the existence of a Dispute, to settle such Dispute in the first instance by mutual discussions between the senior management of each of the parties. If the Dispute cannot be settled by mutual discussions within the thirty (30) day period, it shall be referred to and finally resolved by arbitration administered by the Kuala Lumpur Regional Centre for Arbitration (KLRCA) in Malaysia in accordance with the Arbitration Rules of the Kuala Lumpur Regional Centre for Arbitration (“KLRCA Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause. There will be three (3) arbitrators and the language of the arbitration shall be English.

11.6 Notices. All notices under the terms of this Agreement will be deemed given as of the day they are received either by overnight courier, email, postage prepaid certified or registered mail, or facsimile, and addressed either to Youbeli or Affiliate at their respective addresses.

11.7 Assignment. Affiliate may not voluntarily, involuntarily, or by operation of law assign any of its rights or delegate any of its obligations under this Agreement (in whole or in part), including by direct or indirect change of control, merger (whether or not Affiliate is the surviving entity), or operation of law, without Youbeli’s prior written consent, which Youbeli may withhold in its sole and absolute discretion. Any direct or indirect change of control of equity ownership or management or control of Affiliate, whether or not Affiliate survives as an entity, will be deemed an assignment and delegation of this Agreement that requires Youbeli’s prior written consent. An assignment by Affiliate will not relieve Affiliate of its obligations under this Agreement unless Youbeli expressly states otherwise in its written consent. Youbeli will not release Affiliate of its liability under this Agreement unless Youbeli expressly states otherwise in its written consent. Youbeli may voluntarily, involuntarily, or by operation of law assign any of its rights or delegate any of its obligations under this Agreement (in whole or in part) without Affiliate’s consent. Any purported assignment or delegation in violation of this Section 11.7 will be null and void. Subject to this Section 11.7, this Agreement will bind and inure to the benefit of each party’s respective permitted successors and permitted assigns.

11.8 Waiver. Any waiver of the provisions of this Agreement or of a party’s rights or remedies under this Agreement must be in writing provided in accordance with Section 11.6 to be effective. Failure, neglect, or delay by a party to enforce the provisions of this Agreement or its rights or remedies at any time will not be construed as a waiver of the party’s rights under this Agreement and will not in any way affect the validity of the whole or any part of this Agreement or prejudice the party’s right to take subsequent action. Exercise or enforcement by either party of any right or remedy under this Agreement will not preclude the enforcement by the party of any other right or remedy under this Agreement or that the party is entitled by law to enforce.

11.9 Severability. If any term, condition, or provision in this Agreement is found to be invalid, unlawful, or unenforceable to any extent, the parties will endeavor in good faith to agree to amendments that will preserve, as far as possible, the intentions expressed in this Agreement. If the parties fail to agree on an amendment, the invalid term, condition, or provision will be severed from the remaining terms, conditions, and provisions of this Agreement, which will continue to be valid and enforceable to the fullest extent permitted by law, and the tribunal will preserve, as far as possible, the original intention of the parties with respect to the severed term, condition, or provision.

11.10 Remedies Cumulative. No single or partial exercise of any right or remedy will preclude any other or further exercise of any other right or remedy. Rights and remedies provided in this Agreement are cumulative and not exclusive of any right or remedy provided at law or in equity.

11.11 Confidentiality of Agreement. Affiliate will not disclose any terms of this Agreement to any third party without Youbeli’s prior written consent, except as required by applicable law.

11.12 Counterparts. This Agreement may be executed in counterparts, each of which will be deemed to be an original and together will constitute one and the same agreement.

11.13 Language. If this Agreement is executed in more than one language, then only the English version is binding on the parties.

11.14 Headings. Headings are used in this Agreement for reference only and will not be considered when interpreting this Agreement.

11.15 Integration. These Terms and Conditions constitute the entire agreement of the parties with respect to the subject matter of this Agreement and supersede all previous communications, representations, understandings, and agreements, either oral or written, between the parties with respect to that subject matter. No terms, provisions, or conditions of any purchase order, acknowledgement, or other business form that either party may use in connection with the transactions contemplated by this Agreement will have any effect on the rights, duties, or obligations of the parties under, or otherwise modify, this Agreement, regardless of any failure of a receiving party to object to these terms, provisions, or conditions.

 

Last updated: 19 August 2022