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飯店企業文化塑造

RM 76.45 RM 85.90 11%
Quantity
+
Model
9789575630898
Brand
崧燁文化
Status
Available Now
Delivery
Usually ships within 6 to 8 weeks
Delivery Fee
West Malaysia - RM 6.00
East Malaysia - RM 10.00
Australia, New Zealand - RM 159.77
Austria, Denmark, Finland, Ireland, Switzerland, Russia - RM 157.78
Brunei, Cambodia, Laos, Mongolia - RM 175.10
Rate for other regions/countries
Rewards
76 Points
Product Information

ISBN: 9789575630898

出版日期: 2018-06-08

作者: 林璧屬,郭藝勛

裝訂: 平裝.單色印刷.336頁.23.

 

  飯店作為一種服務型企業,它的企業文化與製造業明顯不同。

  從本質上說,飯店提供的產品是服務,飯店所應建立的文化是服務文化。飯店提供給賓客的服務是一種文化,也是一種產品。它對內能形成飯店內部的凝聚力,對外形成同行業之間的競爭力。在本書中,我把飯店文化具體化為景觀文化、產品文化、經營文化、管理文化,但核心仍強調服務文化,目的在於實現服務增值。
 

飯店企業文化塑造
Shipping Information
ZoneOrder Total (RM)Delivery Fee (RM)
West MalaysiaFlat Rate6.00
ZoneItems/WeightDelivery Fee (RM)
East MalaysiaFirst 1.00 kg10.00
Extra 1.00 kg1.00
SingaporeFirst 1.00 kg25.00
Extra 1.00 kg5.00
Australia, New ZealandFirst 1.00 kg159.77
Extra 0.50 kg52.65
Austria, Denmark, Finland, Ireland, Switzerland, RussiaFirst 1.00 kg157.78
Extra 0.50 kg34.31
Brunei, Cambodia, Laos, MongoliaFirst 1.00 kg175.10
Extra 0.50 kg87.14
Belgium,France, Germany, Netherlands, Spain, U.KFirst 1.00 kg150.94
Extra 0.50 kg30.46
ChinaFirst 1.00 kg96.44
Extra 0.50 kg25.35
Bangladesh, Brazil, Iraq, Pakistan, Qatar, S.Arabia, UAE, Sri LankaFirst 1.00 kg118.52
Extra 0.50 kg24.96
South AfricaFirst 1.00 kg118.52
Extra 0.50 kg24.96
PhilippinesFirst 1.00 kg91.42
Extra 0.50 kg15.29
Canada, United States, MexicoFirst 1.00 kg162.58
Extra 0.50 kg35.90
Hong KongFirst 1.00 kg80.63
Extra 0.50 kg29.06
IndiaFirst 1.00 kg113.30
Extra 0.50 kg22.28
IndonesiaFirst 1.00 kg107.35
Extra 0.50 kg24.87
JapanFirst 1.00 kg112.97
Extra 0.50 kg35.03
MacauFirst 1.00 kg92.93
Extra 0.50 kg13.82
SingaporeFirst 1.00 kg74.75
Extra 0.50 kg21.49
TaiwanFirst 1.00 kg94.42
Extra 0.50 kg34.76
ThailandFirst 1.00 kg94.10
Extra 0.50 kg28.25
VietnamFirst 1.00 kg98.94
Extra 0.50 kg14.34
Sri LankaFirst 1.00 kg100.00
Extra 0.50 kg50.00
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