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客戶體驗101:從戰略到執行

RM 98.82 RM 109.80 10%
(~USD$ 22.92)
Out of Stock
Model
9787115598929
Brand
人民郵電出版社
Status
Out of Stock
Delivery Fee
West Malaysia - RM 6.00
East Malaysia - RM 13.00
Australia, New Zealand - RM 159.77
Austria, Denmark, Finland, Ireland, Switzerland, Russia - RM 157.78
Brunei, Cambodia, Laos, Mongolia - RM 175.10
Rate for other regions/countries
Rewards
98 Points
Product Information

ISBN: 9787115598929

出版日期: 2022-11-01

作者: 劉勝強

裝訂: 平裝.單色印刷.347頁.26.

 

 

作者簡介
劉勝強

劉勝強
 
中國電信研究院消費者實驗室主任,中國電信客戶旅程創新工作室CJM Studio領銜人,用戶體驗工具集UXTOOLS發起人,中國用戶體驗聯盟聯合實驗室主任、華南分會,中山大學傳播與設計學院碩士研究生校外導師。其擁有18年通信與互聯網市場研究經歷,領導創建中國電信用戶體驗用戶團隊和實驗室,研究領域包括消費者研究、客戶體驗與設計、數位化轉型、數位化工具與平臺等。

客戶體驗101:從戰略到執行
Shipping Information
ZoneOrder Total (RM)Delivery Fee (RM)
West MalaysiaFlat Rate6.00
ZoneItems/WeightDelivery Fee (RM)
East MalaysiaFirst 1.00 kg13.00
Extra 1.00 kg5.00
SingaporeFirst 1.00 kg25.00
Extra 1.00 kg5.00
Australia, New ZealandFirst 1.00 kg159.77
Extra 0.50 kg52.65
Austria, Denmark, Finland, Ireland, Switzerland, RussiaFirst 1.00 kg157.78
Extra 0.50 kg34.31
Brunei, Cambodia, Laos, MongoliaFirst 1.00 kg175.10
Extra 0.50 kg87.14
Belgium,France, Germany, Netherlands, Spain, U.KFirst 1.00 kg150.94
Extra 0.50 kg30.46
ChinaFirst 1.00 kg96.44
Extra 0.50 kg25.35
Bangladesh, Brazil, Iraq, Pakistan, Qatar, S.Arabia, UAE, Sri LankaFirst 1.00 kg118.52
Extra 0.50 kg24.96
South AfricaFirst 1.00 kg118.52
Extra 0.50 kg24.96
PhilippinesFirst 1.00 kg91.42
Extra 0.50 kg15.29
Canada, United States, MexicoFirst 1.00 kg162.58
Extra 0.50 kg35.90
Hong KongFirst 1.00 kg80.63
Extra 0.50 kg29.06
IndiaFirst 1.00 kg113.30
Extra 0.50 kg22.28
IndonesiaFirst 1.00 kg107.35
Extra 0.50 kg24.87
JapanFirst 1.00 kg112.97
Extra 0.50 kg35.03
MacauFirst 1.00 kg92.93
Extra 0.50 kg13.82
SingaporeFirst 1.00 kg74.75
Extra 0.50 kg21.49
TaiwanFirst 1.00 kg94.42
Extra 0.50 kg34.76
ThailandFirst 1.00 kg94.10
Extra 0.50 kg28.25
VietnamFirst 1.00 kg98.94
Extra 0.50 kg14.34
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