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Contact Us: 018-243 6288
Idea Planet Network

Shipping Policy

ZoneWeightDelivery Fee (RM)
West MalaysiaFirst 1.00 kg4.80
Extra 1.00 kg2.00
East MalaysiaFirst 1.00 kg13.00
Extra 1.00 kg9.00

General Shipping & Delivery Terms

  • All parcels are delivered by courier service. Store pick up is available only at Idea Planet Network (office). 

  • If the dispatch day falls on Public Holidays, Saturday or Sunday, dispatch will be on the next working day.

  • All transit times are subject to courier transport conditions and volume of parcels traffic.

  • If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery.

  • We are not responsible for wrong or undeliverable addresses.

  • In case the courier service returns the parcel due to the wrong address, we will contact the customer immediately through phone or email. Shipping fees are payable by customer for re-delivery. The order is considered complete if there is no reply at all for 7 days. After 7 days, re-delivery is applicable depending on stock availability or refund will be issued should stock go out.

Q: When will I receive my order?

After your order is verified and payment has been cleared (immediate for online banking option or bank deposit option via ATM machine), we will ship out your order within the following time frame (except Sundays and Public Holidays):

  • West Malaysia: 2-3 working days 

  • East Malaysia: 7-10 working days 

  • International: 7-14 working days

Q: When do you ship out the items?

For in stock items, we ship out on the same day if order and payment are received before 3.00pm Malaysia time. Please contact us if you did not receive your parcel within 5 working days after shipping out.

 

For special order items (or pre-order items), please allow 3-14 days for delivery (depending on supplier's stock availability). In most cases, products will be obtained and shipped out within a week.

 

Q: What’s your business hours?

 

We operate daily from 9:00 AM to 6:00 PM (Monday to Sunday), the shipping cut off time is 3:00 PM on weekdays (Monday to Friday). Any order made after 3:00 PM will be brought forward to the next working day. The delivery times are counted based on working days.

Q: Do you deliver during weekends and holidays?

Our courier partners are unable to deliver during weekends or public holidays. 

Q: Can I cancel my order after the order has been shipped?

Unfortunately we are unable to accommodate your request for cancellation once the item has been shipped. 

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