3-7 DAYS on Arrival
If your item arrives damaged/not working, please follow the warranty process and contact our customer service centre within 7 days of the order being received. Items that can be returned or exchanged within 7 days of receiving must follow the criteria as below:
- Faulty items damaged/broken or stained upon arrival
- Item received in the incorrect size/ colour
We will not accept returns under the following conditions:
- Items outside the 7 days warranty time-frame
- Washed, worn, used or misused items
- Items under the following categories: Sales, Promotion, Special Promotion, these items are not covered by warranty.
- Customer must first send a clear photo of the damaged or defective product and shipping packaging before we can consider issuing the authorization. Please use good lighting and a close to medium distance, so we can identify and verify the issue(s).
- The packaging should also be in original condition as received. If the product has been used or damaged by the customer, there will not be any refund. Time Station will also not be responsible if your shipment is lost during the return transit.
One Year Repair Warranty
Unless otherwise noted on the product page, the default product warranty period is one year warranty, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via customer service. Customer must pay the shipping fees for returning the item to Time Station, while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair. However, customers can return it to us at their own cost and pay a fee for the repair. Return shipping fees will be the customer's responsibility in such cases.
Warranty Exemptions and Notes
- Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
- If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
The customer voids the warranty if they:
- Open the body in an attempt to fix the device
- Modify, remove, customize or swap parts of the product
- Use the device in a way that it is not originally intended for
- Continue to use the item once a fault occurs and causes more damage
It will take between 7-14 business days depending on the item and the manufacturers stock of spare parts.
- Time Station.my can only repair products that have been purchased from Time Station.my
- Please contact our repair service first to confirm whether we can repair your specific model
- Stock availability and repair parts vary per brand and model
Repair and Customer Service Centre
Boston Time Square Sdn. Bhd.
ALOR SETAR MALL
G33 , GROUND FLOOR ,KAWASAN PERUSAHAAN TANDOP BARU, ALOR SETAR MALL,05400 ALOR SETAR,KEDAH.
AMAN CENTRAL MALL
LOT 2-11, NO 1,AMAN CENTRAL, LEBUHRAYA DARUL AMAN,05100 ALOR SETAR,KEDAH.
Pasaraya TF-Value Mart Sungai Petani
SHOP LOT A15, JALAN LENCONGAN BARAT, 08000, SUNGAI PETANI, KEDAH.
PARKSON RIA SUNGAI PETANI
SHOP LOT 3, PATANI PARADE (PARKSON RIA), TAMAN SEJATI INDAH, 08000 SUNGAI PETANI,KEDAH.
TESCO BAGAN AJAM
G21,TESCO BAGAN AJAM,LOT 2816,JALAN BAGAN AJAM, 12300 BUTTERWORTH,PULAU PINANG.
TESCO EXTRA SEBERANG PRAI
G22, GROUND FLOOR,TESCO EXTRA SEBERANG PRAI. NO 2762, PERSIARAN SEMBILANG SEBERANG JAYA,
13700 SEBERANG PRAI TENGAH, PULAU PINANG.
TAIPING MALL, TAIPING
G20, GROUND FLOOR TAIPING MALL, JALAN TUPAI, 34000, TAIPING PERAK.
MYDIN MALL MERU RAYA IPOH
F14,FIRST FLOOR, PT 229412,BANDAR MERU RAYA, MUKIM HULU KINTA,DAERAH KINTA,30020 IPOH, PERAK .
Please contact us at [email protected] or call us if you have any questions or doubts.