|Zone||Order Total (RM)||Delivery Fee (RM)|
|West Malaysia||Above 150.00||FREE|
|Zone||Weight||Delivery Fee (RM)|
|West Malaysia||First 1.00 kg||8.00|
|Additional 1.00 kg||2.00|
|East Malaysia||First 1.00 kg||14.00|
|Additional 1.00 kg||10.00|
** Company Courier Services will be arranged by store owner.
Pos Laju : www.poslaju.com.my
|SKYNET Express Website: http://www.skynet.com.my
SKYNET Express Hotline: 03- 7958 2800
NEOMALL aims to deliver within the time agreed upon at purchase. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame.
Our aim is to have your items shipped to you as fast as possible. Therefore if you have purchased more than 1 item, you may receive your purchases at different times.
If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier.
In the rare circumstance that your item has a defect or is missing from your order please follow the directions in our FAQ or contact Customer Service at [email protected].
For any reason should you wish to return your item(s), you have 7 days upon receiving the item(s) to return your order. Please contact NEOMALL’s Customer Service to initiate the return.
Please ensure that the Return Slip is included in the parcel, and that the item(s) have not been worn and are in their original packaging. The item(s) must be returned to our returns address within 7 days upon receiving the item(s):
NEOPLAY ASIA SDN BHD
32A-1 Lorong Batu Nilam 3C,
Bandar Bukit Tinggi 1, 41200 Klang,
Selangor Darul Ehsan.
Once Quality Control has inspected the returned item(s), we will aim to process your return within 5 business days.
You are responsible for all goods sent until they arrive at our warehouse, and agree to assume the costs associated with returning your purchased item(s) to us. Please ensure to package the goods well to prevent damage. We strongly recommend that you use a reliable courier service with parcel tracking services.
Should you have any further enquiries, please feel free to contact Customer Service at [email protected].