We are ready to assist you if your product is faulty within the warranty period.
We provide warranties for the following products:
- Product 1: [ how many months/year] warranty
- Product 2: [ how many months/year] warranty
Warranty is not covered should they fall under the following conditions:
- Problem 1/Problem 2
Please note that we would be a chargeable service fee up to [ RM XX ] with the shipping cost should the product is found as "No Fault Found" for any warranty claim.
Warranty Claim Procedures
Please contact us at [phone number] or email us at [email address] if the product(s) is still under warranty. Please include the following details in the email:
- Order No
- Payment Slip
- Faulty Issue
- Return Address, Your name & contact number
Upon receiving the above request, we will contact you within [How many business days] for further instructions. Please email us the parcel tracking number, courier company & order number once you have sent out the product for a warranty claim.
Failure to email us may result in delaying the processing of the warranty claim. We will advise you with further instructions once we confirm the item is faulty due to non artificial damage.
You will be responsible for paying for your own shipping costs for returning the faulty item. Shipping costs are non-refundable. Please send the faulty item(s) to the following this address:
(E-Commerce Department) Zenxin Agri-Organic Food Sdn.Bhd,
Plot 47A &47B, Batu 9,
Jalan Batu Pahat,
86000 Kluang, Johor.