Q. How long can I receive my products?
Orders will be shipped within 3 working days after payment confirmation. Typically, A general shipping time is between 3- 14 days. Shipping time may vary depending on the product(s) availability, supplier and your location. If there is an unforeseen delay, we will contact you by phone or email. Please ensure your shipping address is accurate in the product’s shipping section.
Q. What if my order is late?
You should have been given an estimated delivery time. If it changes, we will let you know straight away. While Sempre Plus cannot be held liable for any delays which are beyond our control, we will make every effort to keep you informed. If you have any delivery problems, please contact us for free on for further assistance.
Q. Do you provide self-collection service?
Yes. You can place your order on Sempreplus online store, then pick it up at our retail store. Our retail store is located at Sempre Plus, 60-02，jalan pertama 1, Taman danga utama, 81300 Skudai, Malaysia. Opening Hours: 10am-8pm
Q.My furniture is missing a piece/hardware, how can I get it?
If you order missing an item, please contact us or email us to verify if all or partial of your items and from which order id, that have a status of “Shipped”. If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship you replacement parts free of charge. We usually only have a 48-hours window to lodge claims