What payment options does Youbeli support?
1. Credit / Debit Card (Mastercard & Visa)
We currently accept Mastercard and Visa credit cards. Your credit card information is secured and safeguarded when shopping at Youbeli.com. All information is encrypted and sent through secured and protected channels. As our payment gateway is powered by Mobile88 (iPay88) and you will also receive an email from Mobile88 as notification on this transaction.
* Not valid for cash only items and total purchases above RM30,000.
2. Online Banking (FPX)
FPX payment method as it is an ideal payment solution for customers who do not own a credit card. All that is needed to make an online payment here is an online banking account. Payment is directly linked and connected to the customer's specified online banking account. Transactions are usually instant and fast.
UnionPay is a bankcard association established under the approval of the State Council and the People's Bank of China. If you are the UnionPay cardholder, you may select UnionPay cards which can be used at 174 countries and regions worldwide.
PayPal lets you send payments quickly and securely online using a credit card or bank account.
5. 7-Eleven (Cash)
Pay cash at any 7-Eleven outlet by showing your order's receipt. Payment must be made within 48 hours, otherwise your order will be void. The order will be shipped after payment is made.
Atome helps you to split the bill into 3 equal payments and 0% interest.
7. Youbeli Wallet
Youbeli Wallet is a digital wallet within the Youbeli.com. Use it to pay for your purchases once you’ve set up a Youbeli account and topped up your balance here.
8. Mobile Wallet
Just one step to make your money transferred! Choose your preferred mobile wallet to enjoy more rewards.
Option 1: Product Exchange
Youbeli Wallet / 8excite Point
Within 24 hours
Within 24 hours
Boost / GrabPay / TnG
Boost / GrabPay / TnG e-Wallet
3-5 Working Days
Debit / Credit Card
Debit / Credit Card
Refund done via same payment method
5-15 Working Days
Online Banking / 7 Eleven / MBBQR / KiplePay / Mcash
Bank details are required to proceed refund
7-14 Working Days
** Youbuy Online Sdn Bhd will not assume any liability if the bank information given by the customer was incorrect.
Under normal circumstances, there will be NO EXCHANGE, RETURN OR REFUND of any items that are purchased, regardless if the products have been picked-up, opened or unopened and so on.
For purchased items that is verified and agreed by Youbuy Online Sdn Bhd where the faulty or defective items are a result caused by external factors (such as during delivery), these items will be available for exchange for the same item. These items must be hand delivered to Youbuy Online Sdn Bhd pick up and payment centre. The shipping costs of the return shall be borne by the client or the seller on the basis of the agreement of both parties.
Under circumstances where products that are required to be sent back to the supplier (local or overseas) additional handling and service charges may occur. These charges are to be borne by the customer, in the case of such items are defective as a result due to error by the customer unless the error is caused by our side / the seller.
Any other cases that qualify for an exchange and return may incur a re-stocking fee.
When you provide us with information through Youbeli.com (website/apps), we respect your privacy. It is important for you to understand what information we collect about you during your visit and what we do with that information.
Collection of Personally Identifiable Information by Youbeli.com
You can browse our sites without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us.
We may collect and store the following personal information:
All personal data shall be provided by you voluntarily unless where it is indicated as mandatory. Where the personal data is mandatory to be provided, failure to provide such information may result in Youbeli.com not being able to process your request.
Use of Personally Identifiable Information by Youbeli.com
a. Opt-In Communications
If you opt-in during the Website registration process or at other times when you submit personally identifiable information, the information you provide may be used by Youbeli.com to create and deliver to you our newsletters, surveys or other communications containing product information, or promotion. If you prefer not to receive such Opt-In Communications, please do not opt-in to receive these communications. If you do opt-in and later decide that you would no longer like to receive these communications, see section Choice/Opt-Out below.
b. Communications to Serve You.
If you have elected to provide us with your contact information, e.g., by registering at the Website, e-mailing our Customer Support department or placing an order, we may provide you with service related announcements concerning the Website or contact you regarding your customer service requests or your order. For example, all registered users will receive a welcoming e-mail to confirm their registration. These types of communications are necessary to serve you; respond to your concerns and to provide the high level of customer service that Youbeli.com offers its customers.
Non Disclosure of Personally Identifiable Information for Third Party Marketing Without Your Consent
We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you unless consent has been given by you in the relevant data collection points. Kindly check the T&C in relevant documents / e-documents prior to giving consent for use of your data collected. Once agreed to, we will take that as the final confirmation that consent has been given by your side officially for use of your data to Youbeli.com and the relevant third parties if any.
Disclosure of Personally Identifiable Information
a. Fraud Protection and Compliance with Law
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
b. Service Providers
c. Special Events
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Website, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to the disclosure of your personally identifiable information to such third parties.
d. Business Transfers
As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Website you agree that your data may be transferred to such parties in these circumstances.
Cookies and IP Addresses
Pixel Tags and Tracking Technology
When you visit this Website or view one of our e-mails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Website and personalize your experience. We may also use pixel tags to determine what types of e-mail your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.
Use of Aggregate Information
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Website, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.
Children under 13
We take special steps to safeguard the privacy of children. If you are under 13 years of age, you may browse our Website. However, you may not provide personal information to us. For example, you cannot register or make a purchase. This Website is not designed for children and we do not knowingly collect personally identifiable information from any children under 13.
We implement various security measures in accordance with industry standards to protect the security of your personal information both online and offline. If you have any questions about security at the Website, you can e-mail us.
Notification of Changes
Updating your Information
You have the ability to review, change and/or correct the personally identifiable information you provide us by writing to us online. If you are a registered user, you can also review, change or correct your personal information at any time by login to your account. You may request that we deactivate your account by contacting our Customer Support.
You may opt-out of receiving future Opt-In Communications from Youbeli.com when you login to your account or you may change your preferences at any time by providing your contact information to Customer Support.
Account Deletion/Withdrawing Consent
We have taken great measures to ensure that your visit to the Website is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about the Youbeli.com’s privacy practices, please contact our Customer Support by email at [email protected] .