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ISO9000:品保系統建立實務Q&A(新版)

ISO9000:品保系統建立實務Q&A(新版)
RM 61.70 RM 78.10 21%
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Product Code:
69544
Model:
9576671019
Brand:
商周出版
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Out of Stock
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West Malaysia - RM 5.00
East Malaysia - RM 12.00
Singapore - RM 25.00
Brunei, Indonesia, Macau, Philipines, Taiwan, Thailand - RM 105.40
Bhutan, Cambodia, China, Maldives, Nepal, Sri Lank - RM 124.90
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Product Information

ISBN: 9576671019

出版日期: 1995-04-01

作者: 張榮寬

裝訂: 平裝.單色印刷.512頁.

 

<BLOCKQUOTE><B>  IS09000系列,是國際間品質驗證的共通語言,也是有志向國際市場叩關者的通行證,全球目前已有50,000多家的知名供應商,註冊其品質系統符合IS09000系列的標準,申請廠家的數目,仍持續增加中,顯示躋身IS09000系列標準的廠商行列,無疑是一股不可避免的趨勢。通過IS09000系列的企業,其產品品質或許曾提升,但懂得運用IS09000系列的企業,不便可以提升產品品質,更可以節省成本、建立內部溝通共識,進而達到永續經營的目的。本言將生產過程的各個工作流程(採購、進料、檢驗、倉儲、搬運…),依IS09000的條文要求,製作成實用又方便的表格,此外書中更附有商檢局發行之IS09000新版介紹。本言是欲申請IS09000系列認證業者,不能錯過的絕佳工具書。</BLOCKQUOTE></B><HR><H2><FONT COLOR=”#000080”><CENTER>無國界的品質認證趨勢</CENTER></FONT></H2><P ALIGN=RIGHT>張容寬 序<P>  「市場的需求」在客戶的心目中,是沒有永遠不變的答案,而對於品質的追求與需求卻是只會上昇下會下降,標準更是不斷地調高。<P>   在部分的企業,或許有人感到多做多錯,少做少錯,不做不錯的觀念潛藏於作業環境中:而人治的作為,亦並非完全透過一有效的整體作業制度,就能獲得充分的契合與發揮。再者,當一個問題發生要解決它時,首先應有對策,然後採取行動,進而產生效果,但往往在問題的發現與對策之間衍生了認知的遲滯:在需要對策與採取行動之間產生了行動的遲滯:在採取行動與執行效果間又發生了效果的遲滯。使得部分企業長久以來,為既定之產品設計目標或服務目標無法一氣呵成,備感困擾,如果再加上各單位彼此職務的推拖,那麼不正是像品管標語常說的「一粒老鼠屎(作業契合點,出了問題)壞了整鍋粥」嗎?<P>  在ISO9000系列中所談及的,即是針對上述問題提供一個企業體常見的、基本的、實用的管理模式,此外,TSO9000系列更是一套可以從合約、設計、採購、進料、倉儲、製程、出貨、售後服務、教育訓練……等等作業,得到一連貫性且妥善解決的品質管理行政系統。它可視為一項整體流程作業溝通的根據,藉由其建立,以儘可能弭除部門責任界面灰色地帶上所產生的計劃遲滯或過於保護部門之本位主義。<P>  事實上,推動ISO9000系列並不難,在大部分的行業裡,尤其是製造業與服務業,是天天可以見到的一種作業模式,只是在行之於書面制度時,尤須加以注意制度擬訂的空間,要豐腴適中(見Q:如何建立TSO9000系列之書面品保系統:Q:ISO9000系列制度化與文件化的關係為何?)不要太胖,而顯得空乏不實用:不要太瘦,造成礙手礙腳而不夠用,因為就算有再好的制度導入,其目的也是希望達成簡單(簡單明快)、實用 (溝通容易)的原則。<P>   ISO9000系列推動的目的亦是同理,即是將複雜的管理,透過標準化的特質,達成作業儘量簡單化。換言之,若ISO9000的證書不能帶給您此項的目的時,則不是ISO9000系列標準化基本實質的意義。因此無論企業目前正進行推動,或者後續追查與換證作業,皆須站在上述導入的原則,依序探討並注意下列幾項因素:<UL TYPE=SQUARE><LI>一、避免立意過高,而不切實際之作業需求。<LI>二、有效整合IS09000系列各單項作業修文要求,過濾不必要的作業程序。<LI>三、讓公司全員真正動起來,落實於平日作業中。<LI>四、有效運用教育訓練,建立企業永續經營的根基。<LI>五、企業外聘顧問之應用價值與投資成本的考量。<LI>六、從外聘顧問走向實際內部的獨立改善。<LI>七、選定正確的認證申請單位與證書合法性,並考量成本的負擔。<LI>八、標準落實與業者在將來各成長階段實際作業應用落差之維護與經營。</UL><P>  由於工作業務的關係,筆者這二、三年來先後與歐市執委會,ISO國際標準組織,英國、德國、法國、義大利、瑞典、荷蘭、美國及加拿大等品質標準機構聯繫,以期瞭解各國彼此稽核的觀點,ISO9001~9003的申請文件與表格及申請費用、申請通過後之配合規定條款、通過後之年費、和各驗證機構授權認證的項目及產品範圍、稽核輔助表、CE類產品申請模式……等資料的取得。<P>  本書分別就「<B>ISO9000系列發展近況</B>」、「<B>認識ISO9000系列</B>」、「<B>ISO9000系列所延伸的品質理念</B>」、「<B>ISO9000系列相關的周邊概念</B>」、「<B>ISO9000系列在台灣</B>」、「<B>ISO9000系列各單項的推動簡介</B>」、「<B>結論</B>」、「<B>附錄</B>」等八個階段,提出有關ISO9000系列基本、常見的一些問題與內容,並以實務與稽核應用的方式逐一說明,提供國內對ISO9000系列有興趣的同好及申請業者,在推行過程中作一參考。由於ISO9000系列的作業系統應用廣泛,惟筆者學識經驗有限,內容舉例疏失謬誤之處,尤誠祈社會各先進專家批評指導為幸。<P>  此次的出刊,承蒙許多人不斷的給予指導與鼓勵,故在此要感謝現代總裁企管顧問公司陳貴年總經理、TUV一台灣西德萊因技術監護顧問股份有限公司總經理Mr. StephanSchmitt、洲際安全科技研究發展中心張明祥總經理、台北Ste-phen Safety Engineering InC.總經理MS.Sharon Chang與中華技術服務中心、客戶服務部負責人林幼絃小姐協力配合。最後還要感謝禾豐集團張副執行長信貞女士給予筆者接洽歐市各國lSO9000申請作業分析的機會,及參加英國P-EBATALAS/IQA品保協會ISO000主任檢查官的相關課程,謹此表達個人誠摯的謝意。</p></div> <div><img src="images/system/lazyload.gif" border="0" alt="ISO9000:品保系統建立實務Q&A(新版)" vspace="5" style="max-width: 780px;" class="lazy" data-original="https://www.cite.com.my/images/p_download/69544.jpg"><br></div> <div style="clear: both"></div> <div class="division_line mt10 mb10"> <div class="division_box"> <div class="division_title">How To Buy</div> </div> </div> <div style="clear: both"></div> <div class="youtube-player" style="background-image: url('https://i.ytimg.com/vi_webp/52OVvPct34Y/maxresdefault.webp');"> <div class="youtube-player-play"> <svg height="100%" version="1.1" viewBox="0 0 68 48" width="100%"><path class="ytp-large-play-button-bg" d="M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z" fill="#212121" fill-opacity="0.8"></path><path d="M 45,24 27,14 27,34" fill="#fff"></path></svg> </div> </div> <a name="shipping_policy" id="shipping_policy"></a><div class="division_line mt10 mb10"> <div class="division_box"> <div class="division_title">Shipping Information</div> </div> </div><div class="clear"></div><div><table cellpadding=0 cellspacing=0 border=0><tr><td style="border: 1px solid grey; padding: 5px;"><b>Zone</b></td><td style="border-right: 1px solid grey; border-bottom: 1px solid grey; border-top: 1px solid grey; padding: 5px; width: 167px;"><b>Order Total (RM)</b></td><td style="border-right: 1px solid grey; border-bottom: 1px solid grey; border-top: 1px solid grey; padding: 5px;"><b>Delivery Fee (RM)</b></td></tr><tr><td style="border-left: 1px solid grey; border-right: 1px solid grey; border-bottom: 1px solid grey; padding: 5px;"><b>West Malaysia</b></td><td style="border-right: 1px solid grey; border-bottom: 1px solid grey; padding: 5px;">Above 79.00</td><td style="border-right: 1px solid grey; border-bottom: 1px solid grey; padding: 5px;" align="right">FREE</td></tr><tr><td style="border-left: 1px solid grey; border-right: 1px solid grey; border-bottom: 1px solid grey; padding: 5px;"><b>East Malaysia</b></td><td style="border-right: 1px solid grey; border-bottom: 1px solid grey; padding: 5px;">Above 119.00</td><td style="border-right: 1px solid grey; border-bottom: 1px solid grey; padding: 5px;" align="right">FREE</td></tr></table><br><table cellpadding=0 cellspacing=0 border=0><tr><td style="border-left: 1px solid grey; border-right: 1px solid grey; border-top: 1px solid grey; padding: 5px;"><b>Zone</b></td><td style="border-right: 1px solid grey; border-top: 1px solid grey; padding: 5px; width: 167px;"><b>Items</b></td><td style="border-right: 1px solid grey; border-top: 1px solid grey; padding: 5px;"><b>Delivery Fee (RM)</b></td></tr><tr><td style="border-left: 1px solid grey; padding: 5px; border-right: 1px solid grey; border-top: 1px solid grey; "><b>West Malaysia</b></td><td style="padding: 5px; border-right: 1px solid grey; border-top: 1px solid grey; ">First 2 Item</td><td style="padding: 5px; border-right: 1px solid grey; border-top: 1px solid grey; " align="right">5.00</td></tr><tr><td style="border-left: 1px solid grey; padding: 5px; border-right: 1px solid grey; "><b></b></td><td style="padding: 5px; border-right: 1px solid grey; ">Additional 1 Item</td><td style="padding: 5px; border-right: 1px solid grey; " align="right">2.00</td></tr><tr><td style="border-left: 1px solid grey; padding: 5px; border-right: 1px solid grey; border-top: 1px solid grey; "><b>East Malaysia</b></td><td style="padding: 5px; border-right: 1px solid grey; border-top: 1px solid grey; ">First 1 Item</td><td style="padding: 5px; border-right: 1px solid grey; border-top: 1px solid grey; " align="right">12.00</td></tr><tr><td style="border-left: 1px solid grey; padding: 5px; border-right: 1px solid grey; "><b></b></td><td style="padding: 5px; border-right: 1px solid grey; ">Additional 1 Item</td><td style="padding: 5px; border-right: 1px solid grey; " align="right">12.00</td></tr><tr><td style="border-left: 1px solid grey; padding: 5px; border-right: 1px solid grey; border-top: 1px solid grey; "><b>Singapore</b></td><td style="padding: 5px; border-right: 1px solid grey; border-top: 1px solid grey; ">First 1 Item</td><td style="padding: 5px; border-right: 1px solid grey; border-top: 1px solid grey; " align="right">25.00</td></tr><tr><td style="border-left: 1px solid grey; padding: 5px; border-right: 1px solid grey; "><b></b></td><td style="padding: 5px; border-right: 1px solid grey; ">Additional 1 Item</td><td style="padding: 5px; border-right: 1px solid grey; " align="right">5.00</td></tr><tr><td style="border-left: 1px solid grey; padding: 5px; border-right: 1px solid grey; border-top: 1px solid grey; "><b>Brunei, Indonesia, Macau, Philipines, Taiwan, Thailand</b></td><td style="padding: 5px; border-right: 1px solid grey; border-top: 1px solid grey; ">First 1 Item</td><td style="padding: 5px; border-right: 1px solid grey; border-top: 1px solid grey; " align="right">105.40</td></tr><tr><td style="border-left: 1px solid grey; padding: 5px; border-right: 1px solid grey; "><b></b></td><td style="padding: 5px; border-right: 1px solid grey; ">Additional 1 Item</td><td style="padding: 5px; border-right: 1px solid grey; " align="right">28.00</td></tr><tr><td style="border-left: 1px solid grey; padding: 5px; border-right: 1px solid grey; border-top: 1px solid grey; "><b>Bhutan, Cambodia, China, Maldives, Nepal, Sri Lank</b></td><td style="padding: 5px; border-right: 1px solid grey; border-top: 1px solid grey; ">First 1 Item</td><td style="padding: 5px; border-right: 1px solid grey; border-top: 1px solid grey; " align="right">124.90</td></tr><tr><td style="border-left: 1px solid grey; padding: 5px; border-right: 1px solid grey; "><b></b></td><td style="padding: 5px; border-right: 1px solid grey; ">Additional 1 Item</td><td style="padding: 5px; border-right: 1px solid grey; " align="right">32.00</td></tr><tr><td style="border-left: 1px solid grey; padding: 5px; border-right: 1px solid grey; border-top: 1px solid grey; "><b>Australia, Japan, Korea(KR), New Zealand</b></td><td style="padding: 5px; border-right: 1px solid grey; border-top: 1px solid grey; ">First 1 Item</td><td style="padding: 5px; border-right: 1px solid grey; border-top: 1px solid grey; " align="right">132.80</td></tr><tr><td style="border-left: 1px solid grey; padding: 5px; border-right: 1px solid grey; "><b></b></td><td style="padding: 5px; border-right: 1px solid grey; ">Additional 1 Item</td><td style="padding: 5px; border-right: 1px solid grey; " align="right">36.00</td></tr><tr><td style="border-left: 1px solid grey; padding: 5px; border-right: 1px solid grey; border-top: 1px solid grey; "><b>Canada, Mexico, USA</b></td><td style="padding: 5px; border-right: 1px solid grey; border-top: 1px solid grey; ">First 1 Item</td><td style="padding: 5px; border-right: 1px solid grey; border-top: 1px solid grey; " align="right">148.20</td></tr><tr><td style="border-left: 1px solid grey; padding: 5px; border-right: 1px solid grey; "><b></b></td><td style="padding: 5px; border-right: 1px solid grey; ">Additional 1 Item</td><td style="padding: 5px; border-right: 1px solid grey; " align="right">40.00</td></tr><tr><td style="border-left: 1px solid grey; padding: 5px; border-right: 1px solid grey; border-top: 1px solid grey; "><b>Austria, France, Finland, Germany, India, Denmark</b></td><td style="padding: 5px; border-right: 1px solid grey; border-top: 1px solid grey; ">First 1 Item</td><td style="padding: 5px; border-right: 1px solid grey; border-top: 1px solid grey; " align="right">162.80</td></tr><tr><td style="border-left: 1px solid grey; padding: 5px; border-right: 1px solid grey; "><b></b></td><td style="padding: 5px; border-right: 1px solid grey; ">Additional 1 Item</td><td style="padding: 5px; border-right: 1px solid grey; " align="right">44.00</td></tr><tr><td style="border-left: 1px solid grey; padding: 5px; border-right: 1px solid grey; border-top: 1px solid grey; "><b>Albania, Bosnia, Croatia, Estonia, Georgia, Greece</b></td><td style="padding: 5px; border-right: 1px solid grey; border-top: 1px solid grey; ">First 1 Item</td><td style="padding: 5px; border-right: 1px solid grey; border-top: 1px solid grey; " align="right">192.50</td></tr><tr><td style="border-left: 1px solid grey; padding: 5px; border-right: 1px solid grey; "><b></b></td><td style="padding: 5px; border-right: 1px solid grey; ">Additional 1 Item</td><td style="padding: 5px; border-right: 1px solid grey; " align="right">48.00</td></tr><tr><td style="border-left: 1px solid grey; padding: 5px; border-right: 1px solid grey; border-top: 1px solid grey; "><b>Libya, Morocco</b></td><td style="padding: 5px; border-right: 1px solid grey; border-top: 1px solid grey; ">First 1 Item</td><td style="padding: 5px; border-right: 1px solid grey; border-top: 1px solid grey; " align="right">251.70</td></tr><tr><td style="border-left: 1px solid grey; padding: 5px; border-right: 1px solid grey; border-bottom: 1px solid grey; "><b></b></td><td style="padding: 5px; border-right: 1px solid grey; border-bottom: 1px solid grey; ">Additional 1 Item</td><td style="padding: 5px; border-right: 1px solid grey; border-bottom: 1px solid grey; " align="right">52.00</td></tr></table><p> </p></div> </div> </article> <aside> <!-- facebook comment start --> <div class="division_line mt10 mb10"> <div class="division_box"> <div class="division_title">Share with your friends</div> </div> </div> <div class="fl widthFull"> <div id="fb-root"></div> <div id="fb-comment" class="fb-comments" data-href="http://www.youbeli.com/product_info.php?products_id=605623" data-width="785" data-numposts="5"></div> </div> <!-- facebook comment end --> <div class="fl widthFull pb20"><form name="product_reviews_write" action="https://www.youbeli.com/product_reviews_write1.php?action=process&products_id=605623" method="post" onSubmit="return checkForm();" id="reviews_form"><div class="division_line mt10 mb10"> <div class="division_box"> <div class="division_title">Write Review</div> </div> </div> <div class="review_rules"><a href="javascript:session_win();">Rules & Guidelines</a></div> <div class="fl widthFull pt7"> <div class="tableCell"><input type="email" name="email_address" required class="normal_style" placeholder="Email"></div> </div> <div class="fl widthFull pt7"> <div class="tableCell"><input type="password" name="password" class="normal_style" required placeholder="Password"></div> </div> <div class="fl widthFull pt7"> <div class="tableCell width120"><strong>Product Rating:</strong></div> <div class="tableCell pr5"><small><font color="#ff0000"><b>BAD</b></font></small></div> <div class="tableCell"> <input type="radio" name="rating" value="1"> <input type="radio" name="rating" value="2"> <input type="radio" name="rating" value="3"> <input type="radio" name="rating" value="4"> <input type="radio" name="rating" value="5"> </div> <div class="tableCell pl5"><small><font color="#ff0000"><b>GOOD</b></font></small></div> </div> <div class="fl widthFull pt5"><textarea name="review" wrap="soft" cols="60" rows="8" class="normal_style" placeholder="Your Review" maxlength="400"></textarea></div> <div class="fr widthFull pt5 alignRight"><input type="submit" value="Submit" class="btn-primary-outline" /></div> </form> </div> </aside> </div> </div> </center> <!-- Google Code for Remarketing Tag --> <script type="text/javascript"> /* <![CDATA[ */ var google_conversion_id = 1025141911; 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