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Return & Exchange Policy

23-08-2018

Return & Exchange Policy

Thank you for shopping at Diet Angel. In the event that your purchases is not up to your satisfaction, we are pleased to be of assistance.

To be eligible for a return or exchange, kindly see the following:

  • You have THREE (3) calendar days to return your purchase from the date you received them.
  • The product must be unopened and in the same condition that you have received it.
  • Your product must be in the original packaging.
  • We will replace your item with a new or similar valued item that is available.
  • The product is damaged upon receiving them.
  • The product is not as per order. (Eg: wrong item / wrong quantity / wrong volume delivered)

 

Return and Exchange Procedures

Please contact us at 03-62627836 or email to [email protected] if you would like to request for a return or exchange. Please include the following details in your email in order for us to process your exchange soonest possible:

  • Order No.
  • Payment Slip
  • Product to Return or Exchange
  • Reason for Return or Exchange

Once we have received your request, we will contact you within THREE (3) business days for further instructions. Please email us the parcel tracking number, courier company & order number once you send out the product.

Failure to email us may result in delaying of the processing of your exchange of product.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your product. Shipping costs are non-refundable. However, we will be responsible for the shipping cost if we had sent wrong / defect product to you.