Your PRODUCT cannot be returned after 14 days upon receipt; it can only be serviced.We suggest you contact and send the PRODUCT directly to its warranty center for prompt assistance. You can find all the contact information of your product's warranty center on the warranty card inside your package. Kindly read more about Warranty here.
If any PRODUCT delivered to you are damaged, contact our Customer Service at [email protected] within seven (7) working days of receiving the delivery.We will arrange to have the damaged product returned and either arrange for a replacement of the product or refund the price to you. Damaged product must be returned in the condition received by you with all original packaging, accessories and/or manuals. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.
Replacement: The same product that you ordered will be shipped to you at SEC’s expense. Our Customer Service will contact you within 24 hours with the replacement product delivery time, and the process to return the Dead on Arrival product.
Service: You may have the product repaired; however, once serviced the product is no longer eligible for replacement.Product must be deemed faulty or defective by our Customer Service within seven (7) working days of delivery in order to receive a replacement unit.This may include inspection of the goods, arranging for the goods to be sent for repair, or providing you with a replacement. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.
Return and Exchange Information:
This Returns Policy only applies where you make a purchase online from our website. Before returning a product, please read carefully the requirements.
The general requirements for returns are as follows:
- Returns must be done within fourteen (14) working days starting from the day the product are delivered to you.
- You have proof of purchase (order invoice number, delivery note and receipt).
- The product must be in new condition and returned in the original packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts received with it.
- The product must not fall under the non-returnable product list.
- The product must not have been used or installed or had any data inputted.
- All seal Products must not be open.
After we have received the PRODUCT, we will conduct an evaluation process and refund the shipment amount if your return is valid.
Replacement/Refund process only begins after we have completed evaluating your returned product. This quality evaluation process may last up to 3 business days.We will send you an email notification once completed.
Please expect to receive your replacement within the following time frame:
- In Metro areas: 1 - 6 working days
- In Non-Metro areas: 3 - 10 working days
Should you have further questions or concerns, please contact [email protected]