For After Sale Service, please contact us @>>
UNIT 7.25, 7TH FLOOR,
PLAZA GM KUALA LUMPUR
NO 12, LORONG HAJI TAIB 5,
50350 KUALA LUMPUR,
WILAYAH PERSEKUTUAN KUALA LUMPUR,
Office: (+6) 03-4050 4968
WhatsApp only: (+6) 012-905 2326
Office Hours: Mon ~ Sat->> 10:00 AM ~ 6:00 PM
Email us: firstname.lastname@example.org
You have to include the following details to us:
* Oder No:
* Contact No:
* Shipping Add:
* Product to Exchange by SKU / Color / Qty:
* Reason to Exchange (So that we can improve):
- Please do not send any return product without our prior authorization. Unauthorized returns may be refused or disregarded.
- Any exchange of item is subject to the same design and color only.
We are unable to accommodate exchanges for different items at this time.
Original receipt is needed for product exchange within 5 days once the goods received
- If customer request for a different design or color as replacement, the return and replacement shipping fee will be borne by customer
- Returned products must in original condition. If returned products washed / altered / worn or incomplete condition, FASHIONBYFT reserves the right to reject / exchange returned products.
- If manufacturing faulty product is out of stock, we will offer other similar or same price product for replacement
- The difference will not be returned if the price of the exchange item is lower than the original item and please top up if the price is higher than the exchange item.
Once we have checked and confirm the goods/products, customer will received their replacement within 5-7 working days after the confirmation
Once again, don't ship anything to us without our notice; please CONTACT US first so that we can provide you with complete return instructions.