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Return / Exchange / Refund Policy


Thanks for shopping at Grissense Store. In the event that your purchases is not up to your satisfaction, we are pleased to be of your assistance.
To be eligible for return / exchange / refund, kindly see the following:

  • You have 7 calendar days to return your purchase from the date you received them.
  • The product must be unopened and in the same condition that you received it.
  • Your product must be in the original packaging.
  • We will replace your item with a new or similar valued item that is available.
  • The product is damaged upon receiving them.
  • The product is not as per order. (Eg. Wrong size/colour/volume delivered)


Return / Exchange / Refund Procedures
Please contact Grissense Store at if you would like to request for a return / exchange / refund. Please include the following details in the email:

  • Order No
  • Payment Slip
  • Product to Return or Exchange
  • Reason for Return or Exchange

Once we have received your request, we will contact you within 3 business days for further instructions. Please email us the parcel tracking number, courier company & order number once you send out the product for claiming warranty.
Failure to email us may result in delaying of the processing of your warranty claim.

You will be responsible for paying for your own shipping costs for returning your product. Shipping costs are non­-refundable. However, we will be responsible for the shipping cost if we had sent a wrong/defective product to you.

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