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Return & Exchange Policy

16-01-2018

Please be reminded, you may not return and exchange your purchase to our outlet.

 

Normal priced items are exchangeable within 7 days from your receiving item.

 

Shipping and handling costs are not included in exchanges. If a customer wishes to return or exchange an item, the customer shall bare the cost of the shipping back to Pusat Pakaian Hari-Hari Sdn Bhd corporate office.

 

We only acceptable the reason exchange in the list below:

 

  • Wrong items shipped out
  • Wrong colors shipped out
  • Products not matching our online descriptions
  • Problems with fit

 

STRICTLY NO exchange and NO refund for the other unacceptable reasons.

 

Exchange items / merchandise must be in original condition, unworn, unwashed, or defective merchandise with all original tags attached to the merchandise, and any related accessories or instruction booklets included. Exchange is strictly subject to stocks availability. Any shoes returned must be returned in their original box.

 

For hygienic reasons, we cannot offer exchange or refund for socks, and / or any type of inner wear.

 

We will not accept merchandise that has been worn, used, altered, damaged or defective other than manufacturing defect.  In other words, incomplete, damaged, worn, soiled or altered returns, or anything we reasonably believe has been used or worn, will not be accepted. Please also note that merchandise that are damaged as a result of wear and tear are not considered to be faulty or defective. We not accept refund or exchange for items damaged in transit.

 

STRICTLY NO exchange and NO refund for items sold under / such as Flat Price, Mark Down, and Stock Clearance items.

 

Exchange Policy is granted for 1 time only for each item.

 

If the item that you wish to exchange is out of stock, you can choose to exchange to any other item, subject to stock availability. If the item you wish to exchange exceeds the value of the item returned, you shall pay for the excess; in other cases, if the price of the item you wish to exchange is lower than the price of the returned item, NO cash refund policy shall apply.

 

Please return your purchase to the following address:


Pusat Pakaian Hari-Hari Sdn Bhd

Lot 52215, Jalan KPB 10, 
Kawasan Perindustrian Kg. Baru Balakong,

Off Jalan Balakong, 43300 Seri Kembangan, Selangor.

Please contact us at ecommerce@hari.com.my or +603-8955 5555 (159) if you have any questions or doubts.


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