Damaged / Defective / Wrong Items
We offer product return for replacement on any items that are found to be faulty or damaged due to our fault. Damaged cause by third party or customer's own fault cannot apply for replacement.
Please email to firstname.lastname@example.org within 2 business days from the date of receiving with your order number, name, contact number and picture of the damaged / defective / wrong item.
All items must be returned within 5 business days in unwashed, unworn and unaltered condition with all tags attached with the original packaging. We will also not be responsible if your shipment is lost during the return transit.
Refund or replacement will not be applicable for the following situations:
a) Return item incomplete
b) Original packaging missing
c) Any item that has been worn, or altered
d) Used items