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“Return and Exchange Policy”


Return and Exchange Policy


Thanks for shopping on Medic2u. If you are not satisfied with your purchase, we're here ready to help.

To be eligible for a return or exchange, please see following:

  • You have 3 calendar days to return a product from the date you received it.

  • The product must be unused and in the same condition that you received it.

  • Your product must be in the original packaging.

  • We  will replace your item with a new one or with any product that is available within the same price

  • The product is damaged upon reception.

  • The product does not function as described as per written in the product’s description.

  • The product is not as per the order. (Eg. Wrong size/colour/volume delivered)

Return and Exchange Procedures

Please contact us at 013-337 8117 or emailing to if you would like to request for a return or exchange. You have to include the following details in the email:

  • Order No

  • Payment Slip

  • Product to Return or Exchange

  • Reason for Return or Exchange

Once we receive your request, we shall contact you within 3 business days for further instructions. Please email us the parcel tracking number, courier company & order number once your send out the product for claiming warranty.

Failure to email us will be resulted in delayed in processing your warranty claim.


You will be responsible for paying for your own shipping costs for returning your product. Shipping costs are non­refundable. However, we will bear for the shipping costs if we send an wrong/defeat product to you.


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