We are regret to inform you that Returns and Exchanges will not be applied unless for damages, broken or detect while your order items reach at your door way. We had adopted services from reliable postage company to ensure the products reaches you without any defect.However, if you find any defect on our product, please contact us at firstname.lastname@example.org within ONE (1) day of the receipt of your product, we will try to rectify your problem and provide the best solution. If we advice you to send thw damage product back to us, please do so within 7 days of receipt. Once the damage had been confirmed, we will either replace the damage parts or if possible deliver a completely new product at our expense.
Besides, please be informed that we are not responsible for loss or items damaged on the way back for a return and/or exchange. Please try your best to ensure that items will not be damaged while posting it back to us by packing the items properly.
As for any urgent inquiries, please kindly contact 012-512 3368. We will serve with our best.