How to Return?
We receive return of goods back to us. All return goods must be made within 14 days of receipt of the goods.
To make a return:
- Email us at firstname.lastname@example.org to inform the need to return and state the reason for returning.
- Deliver the item back with its original packaging to:
SANNY & JOLEEN
Unit 16-2, Oval Tower@Damansara,
No.685, Jalan Damansara,
60000 Taman Tun Dr Ismail,
Kuala Lumpur, Malaysia.
- We will send you an email notification once we have received your returned item and process your request within 14 days of receiving your package.
- We accept returns within 14 days of receipt of the goods. In any case, you must return the goods back to us in their original condition, then we will make a refund of your purchase to you. If they are not, we may be unable to accept them. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
- We highly recommend you to send your item with a reliable courier service with parcel tracking service. You shall be responsible for all the goods sent until they arrive at our office, and agreed to held for all the cost associated with the return of your purchased item to us.
- When the goods you send back to us are in their original condition, we will refund your purchase within 14 days of receiving your package. As long as you are happy, we are happy too!