Youbeli Online Shopping Malaysia
Cart: 0 items 
Contact Us: 1800 88 2354

“Refund Policy”


“Refund Policy”

Thanks for shopping on KITAKITA SHOP. If you are not satisfied with your purchase, we're here ready to help. 

To be eligible for refund, please see following:

  • You have 3 days to return a product from the date you received it.
  • The product must be unused and in the same condition that you received it. 
  • Your product must be in the original packaging. 
  • We  will replace your item with a new one or with any product that is available within the same price
  • The product is damaged upon reception.
  • The product does not function as described as per written in the product’s description.
  • The product is not as per the order. (Eg. Wrong size/colour/volume delivered)

Refund Procedures
Please contact KITAKITA SHOP at +601123390162 or emailing to if you would like to request for a full refund ( not including the shipping and other miscellaneous such as handling fees).

You have to include the following details in the email:

Order No
Payment Slip
Product to Return or Exchange
Reason for Return or Exchange


  • You will be responsible for paying for your own shipping costs for returning your product.
  • Shipping costs are non­refundable.
  • However, we will bear for the shipping costs if we send an wrong/defeat product to you. 

Chat with Youbeli