Thanks for shopping on KITAKITA SHOP. If you are not satisfied with your purchase, we're here ready to help.
To be eligible for refund, please see following:
- You have 3 days to return a product from the date you received it.
- The product must be unused and in the same condition that you received it.
- Your product must be in the original packaging.
- We will replace your item with a new one or with any product that is available within the same price
- The product is damaged upon reception.
- The product does not function as described as per written in the product’s description.
- The product is not as per the order. (Eg. Wrong size/colour/volume delivered)
Please contact KITAKITA SHOP at +601123390162 or emailing to firstname.lastname@example.org if you would like to request for a full refund ( not including the shipping and other miscellaneous such as handling fees).
You have to include the following details in the email:
Product to Return or Exchange
Reason for Return or Exchange
- You will be responsible for paying for your own shipping costs for returning your product.
- Shipping costs are nonrefundable.
- However, we will bear for the shipping costs if we send an wrong/defeat product to you.