Youbeli Online Shopping Malaysia
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Exchange Policy 換貨

17-12-2019

Return & Exchange Policy

 

 

1. General

  1. We want you to be completely satisfied with your purchase and hope you like our products as much as we do. However, it is important to read our Return and Exchange policy before making any purchase. We take pride in our products and service and we value our relationship with you. Our goal is to make the return process as simple as possible to make sure you feel good and experience a comfortable online shopping with us.
  2. We constantly ensure that the products we sell are of the highest quality. In order to provide excellent service, we will make sure all products are in good conditions before packing and dispatch.
  3. We reserve the rights to make amendments to this policy without prior notice.

 

2. Return

  1. Returns are possible if unfortunately the items ordered are:
    1. Wrongly sent
    2. Faulty / defective
    3. Out of stock
  2. For above (i) and (ii) please submit pictures
  3. If an item is faulty, wrongly described or different from the sample shown then we will meet our obligations which may include refunding the purchase price and shipping charges, or providing a replacement product, provided the item is returned within 7 days.
  4. Returned items must be unworn, unwashed, unaltered, with all of the tags intact and in their original packaging. 
  5. If the products have been used or damaged, there will not be any refund.
  6. We take no responsibility for returned items that do not reach us, i.e., lost during the return transit.
  7. After verification of the returned item(s), refund or replacement will be arranged within 3 -10 working days.

3. Minor defects

  1. Minor defects like broken zipper, loose thread, etc which can be fixed by buyer, we will reimburse the cost accordingly.
  2. However it is always our objective to ensure all items are in good conditions before shipment.

 

4. Sizing (Clothing)

  1. We understand the concern about SIZEs especially those are new to online shopping. If the clothing you order is incorrect size, we are happy to exchange the item as long as it is in new condition, unused and unworn with tag intact.
  2. Due to size differences between different designers, manufacturers and markets, the size you normally wear need not necessary be the Standard for selecting clothing online or even in a physical store.
  3. When buying online for clothing, you must know your own body measurements, and compare with the Size Chart of each design. Therefore before choosing your size, we recommend you take a look at the size chart of the item(s) you are interested to make sure you are choosing the best size for your measurements.
  4. It is advisable to choose ‘rather large than small’ size out of the vital statistics. This makes it easier to do slight alteration should you prefer or decide to modify later.

 

5. Exchange Conditions

The following are the Exchange conditions:

  1. Returned items must be unworn, unwashed, unaltered, with all of the tags intact and in their original packaging. 
  2. Subject to stock availability, i.e., size, colour, etc. You may wish to check the item(s) availability (same or different design) online. We will reserve once you notify us.
  3. Shipping costs will not be refunded.
  4. For all returns, the cost of shipping will be borne by the buyer (except conditions as stated in 2 a)
  5. We will accept exchange for Standard Online Pricing merchandise only (which are normally 20% less Retail or Market Price), except further discounted merchandise such as Clearance, Sale and Best Value, and Aromatherapy products.

 

6. Exchange Notification

  1. Please contact us within 3 days of receiving your order, failing which your request will not be entertained.
  2. After verifying and agreed upon the item(s) to be returned and/or exchanged, buyers must return the item(s) in good conditions as in 4 (a), within 7 days of receiving. Failing which the request is invalid. 
  3. "Please return by courier service only"  and provide tracking reference for the return.
  4. Once we have received the returned products, exchanges will be processed within 3 - 10 working days.
  5. We will not be responsible should there be a delay in shipping which may not meet your expected date of receiving, i.e., function or during festive season, etc

 

7. Contact us

  1. If for any other reasons you are still not satisfied with the purchase please email us within 3 days of receiving your order.
  2. For complaint or order checking, kindly DO NOT send SMS. Please contact us by email or by phone for general inquiry during office hours.