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道歉:比你想像中的力量還要大

道歉:比你想像中的力量還要大
Product Code:
460760
Model:
9789869269025
Product by:
喬木書房
Status:
Available Now
Delivery:
Usually ships within 4 to 6 weeks
Delivery Fee:
WM - RM 5.30
EM - RM 12.72
Singapore - RM 20.00
FREE shipping within Malaysia for orders over RM 79.00
Rewards:
28 Points
RM 35.90
RM 28.36
21%

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Product Information

ISBN: 9789869269025

出版日期: 2016-06-17

作者: 張楚宇

裝訂: 平裝.單色印刷.240頁.

 

真正的強者,是不怕道歉的。

  善於說「抱歉」,不僅不會降低自己在別人心目中的地位,反而會因此被冠上大度、負責的美譽,並且獲得諒解以及贏得別人的尊敬;這就是道歉的力量。

本書特色

  1、深入解析道歉的學問
  作者除了深入的剖析道歉的作用外,更從心理、文化等層面,精闢的分析人們抗拒道歉的原因,並提出解決的正確態度,運用大量的實際案例,理論清晰,讓你輕易的掌握道歉細膩的學問,成為最有智慧的工作生活中的高手。

  2、漸進式教學,教你掌握道歉的技巧
  什麼情況下該道歉?事情發生多久後,道歉的作用最大?道歉該怎麼說?應該在什麼樣的場合說?
作者針對職場上不同的身分、對象與事件,詳細規納解說職場道歉的技巧,讓你能掌握適當的時機,化解危機、挽回人際關係、贏的尊重與訂單。

  3、附上實用教戰守則與測驗
  每個篇章最後都附有精心設計的測驗,幫助你分析自己的心態,了解自己的問題所在,並找出最適合自己的道歉技巧,是幫助你化解危機的最佳檢視表。

 

 

作者簡介
張楚宇



作者簡介



張楚宇


  國立大學企管系畢業,擁有國際認證工程師資格,現任某大型企業部門經理。
  管理即是專業,也是興趣:熱衷研究各種文化背景下的企業組織,並於雜誌發表相關文章多篇。

  著有《有錢人的習慣》、《孫子兵法——教你耍詐不奸詐》、《打造奇異王國——傑克.威爾許》、《新手創業,一次OK——創業者必學的30堂課》、《成功SPA》等。

 

道歉:比你想像中的力量還要大
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Shipping Information
ZoneWeightDelivery Fee (RM)
West MalaysiaFirst 2.00 kg5.30
West MalaysiaAdditional 1.00 kg2.12
East MalaysiaFirst 1.00 kg12.72
East MalaysiaAdditional 1.00 kg12.72
SingaporeFirst 1.00 kg20.00
SingaporeAdditional 1.00 kg5.00

ZoneOrder Price Range (RM)Delivery Fee (RM)
West MalaysiaAbove 39.00FREE
East MalaysiaAbove 79.00FREE

 

 

 

 

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