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與客共舞-麥當勞以客為尊的開店哲學

與客共舞-麥當勞以客為尊的開店哲學
RM 24.73 RM 31.30 21%
Out of Stock
Product Code:
415409
Model:
9861272763
Brand:
博識文化
Status:
Out of Stock
Delivery Fee:
West Malaysia - RM 5.00
East Malaysia - RM 14.00
Singapore - RM 25.00
Brunei, Indonesia, Macau, Philipines, Taiwan, Thailand - RM 105.40
Bhutan, Cambodia, China, Maldives, Nepal, Sri Lank - RM 124.90
Please refer to the shipping policy
FREE shipping with a minimum purchase
West Malaysia - RM79.00
East Malaysia - RM149.00
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Product Information

ISBN: 9861272763

出版日期: 2004-11-02

作者: 山口廣大

裝訂: 平裝.單色印刷.200頁.

 

  本書帶您一窺麥當勞最原始的秘密,探索黃金拱門下的微笑服務,看它是如何以QSC(品質、服務、衛生)輕鬆贏得速食界不倒翁的稱號!本書不但可以作為如何讓顧客享有最貼心服務的參考指南,更附加簡單明瞭的插圖輔助說明,因此可以免除一般企管書籍充斥專有名詞的生硬感。而隨著「追求顧客滿意度」成為所有服務從業人員愈來愈被重視的經營方向與指標,作者深切的期盼所有的服務業者都能化被動為主動、以更積極的態度來面對自己的工作,讓自己的工作創造出更多人的幸福。

與客共舞-麥當勞以客為尊的開店哲學
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Shipping Information
ZoneOrder Total (RM)Delivery Fee (RM)
West MalaysiaAbove 79.00FREE
East MalaysiaAbove 149.00FREE

ZoneItemsDelivery Fee (RM)
West MalaysiaFirst 2 Item5.00
Additional 1 Item2.00
East MalaysiaFirst 1 Item14.00
Additional 1 Item5.00
SingaporeFirst 1 Item25.00
Additional 1 Item5.00
Brunei, Indonesia, Macau, Philipines, Taiwan, ThailandFirst 1 Item105.40
Additional 1 Item28.00
Bhutan, Cambodia, China, Maldives, Nepal, Sri LankFirst 1 Item124.90
Additional 1 Item32.00
Australia, Japan, Korea(KR), New ZealandFirst 1 Item132.80
Additional 1 Item36.00
Canada, Mexico, USAFirst 1 Item148.20
Additional 1 Item40.00
Austria, France, Finland, Germany, India, DenmarkFirst 1 Item162.80
Additional 1 Item44.00
Albania, Bosnia, Croatia, Estonia, Georgia, GreeceFirst 1 Item192.50
Additional 1 Item48.00
Libya, MoroccoFirst 1 Item251.70
Additional 1 Item52.00

 

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