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戀愛高手CRM:就是要擄獲顧客的心

戀愛高手CRM:就是要擄獲顧客的心
RM 39.50 RM 50.00 21%
Out of Stock
Product Code:
33500
Model:
9867945255
Brand:
先鋒企管
Status:
Out of Stock
Delivery Fee:
West Malaysia - RM 5.00
East Malaysia - RM 12.00
Singapore - RM 25.00
Brunei, Indonesia, Macau, Philipines, Taiwan, Thailand - RM 105.40
Bhutan, Cambodia, China, Maldives, Nepal, Sri Lank - RM 124.90
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West Malaysia - RM79.00
East Malaysia - RM119.00
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Product Information

ISBN: 9867945255

出版日期: 2004-06-23

作者: 藤田憲一

譯者: CRM研究小組/譯

裝訂: 平裝.單色印刷.256頁.

 

  CRM不是利用IT跟兼顧客,而是與顧客達到良好溝通的技巧。

  CRM(顧客關係管理)的本質就是溝通。但是,市面上大部份的CRM相關書籍都以IT(資訊技術)的角度來描述要如何導入CRM,使得一般人認為CRM是一種資訊專業技術而難以涉入。

  本書回到CRM的原點,也就是與顧客的溝通,透過輕鬆淺顯的筆觸來說明CRM應該要怎麼做。

  透過許多男女戀愛的例子來說明要做好CRM就像要談一場成功的戀愛一樣,良好的溝通是絕不可欠缺的。

  如果你是一個戀愛高手也就一定能成為一個CRM高手。

戀愛高手CRM:就是要擄獲顧客的心
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Shipping Information
ZoneOrder Total (RM)Delivery Fee (RM)
West MalaysiaAbove 79.00FREE
East MalaysiaAbove 119.00FREE

ZoneItemsDelivery Fee (RM)
West MalaysiaFirst 2 Item5.00
Additional 1 Item2.00
East MalaysiaFirst 1 Item12.00
Additional 1 Item12.00
SingaporeFirst 1 Item25.00
Additional 1 Item5.00
Brunei, Indonesia, Macau, Philipines, Taiwan, ThailandFirst 1 Item105.40
Additional 1 Item28.00
Bhutan, Cambodia, China, Maldives, Nepal, Sri LankFirst 1 Item124.90
Additional 1 Item32.00
Australia, Japan, Korea(KR), New ZealandFirst 1 Item132.80
Additional 1 Item36.00
Canada, Mexico, USAFirst 1 Item148.20
Additional 1 Item40.00
Austria, France, Finland, Germany, India, DenmarkFirst 1 Item162.80
Additional 1 Item44.00
Albania, Bosnia, Croatia, Estonia, Georgia, GreeceFirst 1 Item192.50
Additional 1 Item48.00
Libya, MoroccoFirst 1 Item251.70
Additional 1 Item52.00

 

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