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宅急便--黑貓宅急便社長小倉昌男的經營之道

宅急便--黑貓宅急便社長小倉昌男的經營之道
Product Code:
259094
Model:
9574556719
Product by:
晨星
Status:
Available Now
Delivery:
Usually ships within 4 to 6 weeks
Delivery Fee:
WM - RM 5.30
EM - RM 12.72
Singapore - RM 20.00
FREE shipping within Malaysia for orders over RM 79.00
Rewards:
30 Points
RM 39.10
RM 30.89
21%

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Product Information

ISBN: 9574556719

出版日期: 2004-06-10

作者: 小倉昌男

譯者: 李毓昭

裝訂: 平裝.單色印刷.240頁.

 

  老闆給員工的經營手冊。 

  為了傳達正確訊息,經營者應如何不透過二手傳播(通告),而能將自身的經營理念傳達給每個員工呢?

  這本猶如長者諄諄勉勵的經營手冊,沒有死板的條例式規定,撼動了黑貓宅急便企業數萬名員工的心,願意自發性貫徹經營者的經營理念,達成同步性、零誤差的企業服務形象。最素樸的事物,往往有最動人的風采!宅急便新生命主小倉昌男領導黑貓宅急便過二十餘年,沒有一日忘卻初衷,並定期對員工闡釋服務的宗旨與精神,本書便從其文章選輯而成。沒有口號式的呼喊、沒有教條式的說法、更沒有艱澀的專業術語,而是一個溫煦的長者,以叮囑的口吻,分享自己的想法和心得。貫穿全書的信念,就是「將心比心,為人著想」。小倉昌男強調:「靈敏是溫柔體貼的表現,能注意到細節,以敏捷的頭腦決定當下該採取的態度。而服務的好壞往往涉及靈敏之心的有無。」



作者簡介

  小倉昌男一九二四年十二月十三日生於日本東京,東京大學經濟學系畢。一九四八年進入大和運輸,一九七一年承繼父親事業,擔任社長。一九七四年在高層會議提出宅急便的構想,讓所有人從反對到接受,於一九七六年撤出商業貨運,展開宅急便事業。一九八七年改任會長,一九九一年就任董事長顧問,有感於公司的危機,於一九九三年回復會長職位。該年投注二十四億圓私財,設立大和慈善基金會,開始幫助身心障礙者創設小規模事業。



譯者簡介

   李毓昭中興大學畢業,赴日留學多年,精通日文、英文,從事翻譯十餘年,譯作有:《再見小王子》、《新伊索寓言》、《10倍數影像閱讀法》、《給討厭數學的人》、《顏面考》、《花草茶》、《可以在桌上養的小生物》、《世界之民族》、《做自己的醫生》、《心靈雞湯—關於女人》、《世界的種子》、《撒種人》、《別再鬧情緒》等。

宅急便--黑貓宅急便社長小倉昌男的經營之道
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Shipping Information
ZoneWeightDelivery Fee (RM)
West MalaysiaFirst 2.00 kg5.30
West MalaysiaAdditional 1.00 kg2.12
East MalaysiaFirst 1.00 kg12.72
East MalaysiaAdditional 1.00 kg12.72
SingaporeFirst 1.00 kg20.00
SingaporeAdditional 1.00 kg5.00

ZoneOrder Price Range (RM)Delivery Fee (RM)
West MalaysiaAbove 39.00FREE
East MalaysiaAbove 79.00FREE

 

 

 

 

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