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國際專業飯店前檯英語(16K彩色精裝+1MP3+解答別冊)

國際專業飯店前檯英語(16K彩色精裝+1MP3+解答別冊)
Product Code:
529627
Model:
9789863184959
Product by:
寂天
Status:
Available Now
Delivery:
Usually ships within 4 to 6 weeks
Delivery Fee:
FREE
FREE shipping within Malaysia for orders over RM 79.00
Rewards:
86 Points
RM 109.20
RM 86.27
21%

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price drops.
Product Information

ISBN: 9789863184959

出版日期: 2016-09-15

作者: Robert Majure

譯者: 江彗菁

裝訂: 精裝.全彩印刷.576頁.

 

  本書專為飯店前檯從業人員、旅館觀光科系學生、飯店相關產業,以及愛好旅遊人士所編寫。全書共分八大單元,依照服務類型細分為55個章節。涵蓋訂房、登記住宿、客房服務等各大主題,提供您最完整的前檯英語會話,提升飯店人員或房客的英文表達能力。

  每章節分為Dialogue實況對話、Pair Work 會話練習、Words and Expressions字彙片語、Exercises成果驗收四大部分,依不同情境主題設計對話實例,補充相關字彙,並於課後備有問答、填空、翻譯等練習題型,測驗理解程度及應答能力。

  本書架構

  每單元涵蓋四大學習重點:

  實況對話(Dialogue)
  每章節有一至三則會話實例,能認識該主題會話過程,可學習飯店中服務人員與住客的英語溝通方式,生動實用。

  會話練習(Pair Work)
  每章節在會話範例後緊接數組會話練習,學生可運用該課資訊練習對話。

  字彙片語(Words and Expressions)
  每章節針對主題補充相關字彙、音標,輔以精美彩圖介紹,讓學習過程更為輕鬆容易。

  成果驗收(Exercises)
  每章節課後備有數種不同題型的測驗,包括問答、填空、造句、選擇、翻譯等,幫助練習所學會話、字彙和應對技巧。

本書特色

  八大單元涵蓋主題廣泛
  本書共分為訂房、登記住宿、退房、住宿期間服務、商務中心、客房服務、餐飲服務、處理客訴及撰寫書信八個單元,完整收錄前檯服務者可能遇到的各種情境。

  55章節針對細節練習
  章節區分詳盡,涵蓋主題包含訂房流程、登記住宿、退房流程、結帳、打電話、傳真、交通服務、推薦餐廳、推薦餐點、處理客訴、基本書信撰寫方式等,多元豐富,可習得許多實用的前檯會話技巧。

  飯店必備常識說明
  章節中穿插補充各類飯店相關知識,幫助熟悉更多領域用語。

  豐富彩圖輔助理解
  提供專有用語、飯店相關字彙彩圖,幫助讀者理解,加強學習成效,一手掌握專業必修字彙。

國際專業飯店前檯英語(16K彩色精裝+1MP3+解答別冊)
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Shipping Information
ZoneWeightDelivery Fee (RM)
West MalaysiaFirst 2.00 kg5.30
West MalaysiaAdditional 1.00 kg2.12
East MalaysiaFirst 1.00 kg12.72
East MalaysiaAdditional 1.00 kg12.72
SingaporeFirst 1.00 kg20.00
SingaporeAdditional 1.00 kg5.00

ZoneOrder Price Range (RM)Delivery Fee (RM)
West MalaysiaAbove 39.00FREE
East MalaysiaAbove 79.00FREE

 

 

 

 

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