|Zone||Weight||Delivery Fee (RM)|
|WM||First 3.00 kg||7.00|
|WM||Additional 1.00 kg||1.20|
|EM||First 1.00 kg||12.00|
|EM||Additional 1.00 kg||11.00|
We use an express courier service to deliver all orders. A person will be required to sign and accept delivery of the purchased product(s). This is to verify that the goods were delivered and received correctly.
1. Please ensure your delivery address is 100% correct for you to receive your items.
2. We will let you know the tracking number once parcel is posted.
3. You may check your tracking number at following location:
Order Processing Time
The order process time is 1 to 3 working days and some items can be processed within 48 hours. If there has anythings cause the shipment delay, we will contact you.
If you are not receive the item within estimated working days after we shipped, please email us at firstname.lastname@example.org.
Return Policy/Exchange for an item
We will check every product and pack with care before shipping out to you, but anything happen during the delivery is out of our control. If you receive any goods in a damaged condition, please notify us within 7 days from the received date (Based on date recorded by Courier Service delivered date). We may issue you a credit in the amount paid for the goods or send replacement goods if you notify us within 7 days of the delivery date. We may ask you to provide proof of the damage, as a condition of refund or replacement.
If your item is returned due to wrong item being delivered or item is damaged upon received, then the returned shipping cost will be borned by us (LTL Global). But, if the item is returned due to unsatisfaction or you don't like the item, then the shipping cost of the returned item will be borned by you (buyer).