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3句話,立刻提升溝通力:關鍵時刻不白目40種聰明對話法

3句話,立刻提升溝通力:關鍵時刻不白目40種聰明對話法
Product Code:
464421
Model:
9789869340519
Product by:
商業周刊
Status:
Available Now
Delivery:
Usually ships within 4 to 6 weeks
Delivery Fee:
WM - RM 5.30
EM - RM 12.72
Singapore - RM 20.00
FREE shipping within Malaysia for orders over RM 79.00
Rewards:
29 Points
RM 37.50
RM 29.63
21%

Nofity me when ...
price drops.
Product Information

ISBN: 9789869340519

出版日期: 2016-07-21

作者: 商業周刊

裝訂: 平裝.單色印刷.192頁.

 

  如何在第一時間巧妙破冰、聰明回話?
  王文華、劉寶傑、王介安、黑立言等15位溝通專家大方指點
  +40種情境完美對話法,
  教你只要說對「3句話」,職場關鍵時刻從此不白目!
  
  和主管應答時,脫口而出的一句話,讓主管臉上頓時三條線,甚至火冒三丈。
  和同事合作時,口無遮攔,經常被當成白目咖。
  在臉書是個high咖,在社交場合卻變成句點王,不知和人聊什麼……
  
  在台灣,60%以上的人認為自己溝通力不佳,然而,史上注意力最短的時代已經來臨,當你開口說話,對方在三句話的短短時間內,就決定了對你的評價。
  
  15位溝通專家大方指點:針對「如何跟主管開口談加薪」、「犯了錯,如何讓主管迅速消氣」、「如何挖出客戶說不清楚的需求」等常見情境,指點三大「關鍵句」,以及把Line從溝通壓力變成職場助力的回話密技。讓再囉嗦的主管、再難搞的客戶、再煩人的同事,都能變成你的好麻吉!
  
本書特色
  
  一、15位專家指點關鍵心法,第一時間說對話
  常常說錯話、遭人白眼,卻不知問題在哪裡?15位溝通專家親自傳授聰明對話公式,例如想建立人脈,與其遞自己的名片,還不如遞對方的「名片」,也就是找個跟對方有關的東西開啟對話,反而會讓對方留下更深刻的印象。
  
  二、40種情境的完美對話法,讓主管信任、同事按讚、客戶埋單
  如何面對客戶拒絕?如何跟主管開口談加薪?同事要我幫忙,如何婉拒?這些職場常見的狀況題,該怎麼拿捏分寸、恰如其分的回應?本書提供實際案例以及NG、OK對照組,精闢解析重點心法,讓你從此說話不白目!
  
  三、Line變身為溝通利器的回話術
  愈來愈多公司用Line聯絡公事,到底「Line要怎麼回、何時回、可以不回嗎?」成為溝通的一大考驗。書中針對員工和中階主管用Line常常遇到的10種狀況,提出巧妙回話招術,Line不再是溝通壓力,而是你的職場助力。
  

 

作者簡介
商業周刊



作者簡介



商業周刊

 
  《商業周刊》創立於1987年,為全台灣最具影響力、發行量最大的財經雜誌,以先進觀點、敏銳的新聞與中立的媒體角度,報導快速變化的商業環境、成功人物事蹟與全球產業趨勢,傳遞給讀者具深度與廣度的第一手消息。
 

3句話,立刻提升溝通力:關鍵時刻不白目40種聰明對話法
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Shipping Information
ZoneWeightDelivery Fee (RM)
West MalaysiaFirst 2.00 kg5.30
West MalaysiaAdditional 1.00 kg2.12
East MalaysiaFirst 1.00 kg12.72
East MalaysiaAdditional 1.00 kg12.72
SingaporeFirst 1.00 kg20.00
SingaporeAdditional 1.00 kg5.00

ZoneOrder Price Range (RM)Delivery Fee (RM)
West MalaysiaAbove 39.00FREE
East MalaysiaAbove 79.00FREE

 

 

 

 

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