A return policy on personalized product is extremely difficult to provide, as each product is uniquely created for a specific individual and cannot be resold.

It is our goal that all of our customers be completely satisfied with our products and services.

we do however offer exchanges if we misspelled the name or the pronunciation was wrong or if you think your product is faulty, we will ask you to inform us immediately and return it to us within SEVEN days of receipt.

If you are eligible for a refund, we will reimburse the price you have paid for the order. Alternatively, we may offer to remake and resend the CD free of charge. Please note it is not our policy to offer both a refund and resend.

Refunds cannot be given if the fault is a result of your own actions such as product misuse or if personalisation is misspelled when ordering or if you have uploaded an image of a low resolution or size.