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Contact Us : +6018 243 6288

About Us

Who are we?                                                                                                                             

 

Pakis Scarves is wholly owned by Aimiadam Resources is an online store which is selling variety of hijab. Founded on July 2016 and will have more hijabs in future. We want to be one of the top and best retail in Malaysia.


What we sell?
 

Hijab that we sell are using high quality fabric and sewn nicely which you’ll hardly can find in any other store. We will update our new arrivals frequently, so don’t miss to visit our online store. 

Why choose us?

 

Quality Control
We ensure you that our main focus will be in quality of the products. We will make sure that customers get the best quality from us and we serve the customers as V.I.P.

Friendly Customer Service
We will always prioritize customer’s satisfaction and feel comfortable throughout their shopping. If you need our assistance during your shopping, we'll provide the best online support. 

How to contact us?

 

If you have any doubts/suggestions/comments about us, our products or our site, do not hesitate to contact us! You can either Whatsapp / FB Messenger or email us and we will get back to you within 24 hours

 

 

Return & Refund Policy

Pakis Scarves is always try the best to examine the condition of each product before ship out to make sure the item is in good condition. However, if there is still has problems with the items you received, we do accept return or exchange following our policy written below.

Items are returnable or exchangeable within 7 days from the date of receiving and must comply with our policy below before making request for a return or exchange.

Note : Due to hygienic factor, all inner wear items are not exchangeable / returnable.

Important Notes:

- Items must be return in the original condition including taps, tag, or packages. Any of these missing, the return request will not be entertained.

- Customers need to submit the request within 5 days from the date of receiving, any request later than 5 days will not be entertained.

- Request must be submitted together with photo showing the problems of the item.

- Items must be sent out from customer’s side within 3 days upon successful request.

- Postage of return and replacement will be borne by Pakis Scarves the items with reason stated at "Returnable/Exchangeable" Section.

- Items can be exchanged with the same design and color only.

- If customers received damaged items, and request to change to different designs or colors, postage of return and replacement will be borne by customers.

- Remaining top up has to be paid if higher price item is selected.

- No refund is allowed.

 

Returnable/Exchangeable

- Items that is terribly damaged or massively stained.

- Wrong items from what you have ordered. (E.g. Totally wrong item code, style or color)

Non-Returnable/Non-Exchangeable

- Minor loose threads, irregular fold or wrinkle produced by crumpling, color differs slightly from the pictures shown online.

- Item design is slightly different from the picture displayed (e.g. button, pocket, or tag)

- Transparent slightly or bad odor.

- Size measurement differs about 1-3cm only.

- Customers who did not inform us and post the item back directly will not be entertained.

- Sold out items are not available for exchange.

- Sales items are not allowed to return or exchange for any reason except damaged items.

 

How to Claim Return item. 

1.     If you have compliance with the above mentioned policy, please send us an email to for return address.

2.    Remember to email us details once you have shipped the item. 

  1. Email :                      ( e.g  [email protected] )
  2. Item Code :                ( e.g Klasik Square Collection )
  3. Reason :                    ( e.g  Defect- sleeves not same length )
  4. Tracking Number :      ( e.g Tracking number from the courier service )  

 

* Pakis Scarves reserved the rights to change the policy for any reason at any time without prior notice.

Please contact us at [email protected] if you have any questions or doubts.

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