Under normal circumstances, there will be NO EXCHANGE, RETURN OR REFUND of any items that are purchased, regardless if the products have been pick-up, open or unopened and so on.

For items that is verified and agreed by YouBeli that the faulty or defective items are a result caused by factor (such as during delivery), these items will be availabe for exchange for the same item. These items must be hand carry to YouBeli Pick Up And Payment Center. No shipping back of such items will be entertained.

Under certain circumstances, products that need to send back to supplier (local or oversea) might incur handling and other service charge. These charges are to be paid by the customer in the case of such items are defective as a result due to error by the customer. If the reason for your return is due to our error, there will be no charges of any sort.

Any other cases that qualify for an exchange and return will incur a re-stocking fees.

Important Note: All refund or exchange for any items purchased must be returned to us within 3 working days upon receiving of the products ordered (pickup or delivery). No further dispute will be entertained after 3 working days.

Please note that Youbeli.com will not be able to accept returns of PC Games due to incompatibility of games with your PC System. It is always best to visit the games manufacturers website or search the Internet for more information before purchasing a PC Game.

Still have Questions?
If you didn't find what you needed here, please feel free to contact our customer service center by using the contact us option, by sending an email to support@youbeli.com or by calling us +603 - 3326 2295
. Customer service is available 9am - 6pm Monday through Friday and 9am - 1pm Saturday.

(*YouBeli and Mices Technology Sdn Bhd has the rights to alter the above policy and information without prior notice. Please contact us if you have any questions before proceeding with your order.)

Please return back to our address:
Mices Technology Sdn Bhd
B2-16-1, 1st Floor,
Lorong Batu Nilam 3 F,
Bandar Bukit Tinggi,
41200 Klang, Selangor, Malaysia.

Outstation customers kindly contact us for the arrangement.

For all types of claims, please produce our invoices together with your product.

Contacts:
E-mail   :   support@youbeli.com
Tel   :   03-3326 2295
Fax   :   03-3326 2264