Youbeli Online Shopping Malaysia
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Contact Us: 1800 88 2354

Payment Method:

Credit Cards (Mastercard & Visa)

We currently accept Mastercard and Visa credit cards*. Your credit card information is secured and safeguarded when shopping at Youbeli.com. All information are encrypted and sent through secured and protected channels. As we are engaging Mobile88 (iPay88) as our payment gateway, Mobile88 will be stated in your credit card statement.

* Not valid for cash only items and total purchases above RM10,000.

NOTE:
Your payment will be processed by Mobile88.com. The name Mobile88.Com will appear on your credit card/ bank statement and you will also receive an email from Mobile88 as notification on this Transaction.

Financial Process Exchange (FPX)

We also accepts FPX payment method as it is an ideal payment solution for customers who do not own a credit card. All that is needed to make an online payment here is an online banking account *. Payment is directly linked and connected to the customer's specified online banking account. Transactions are usually instant and fast. Supporting banks include:

  • Bank Islam

  • CIMB

  • Hong Leong Bank

  • Maybank

  • Public Bank

  • RHB

Payments made before 12 noon will be processed on the same day, while payments made after 12 noon shall only be processed by Youbeli.com on the next business day. Kindly take note that orders shall only be processed when payment is received.

For more details visit : www.meps.com.my
* Visit your local bank websites on how to enable your online banking service.

Cash Bank-in

You may bank-in cash or cheque into the selected bank account below:

Bank : PUBLIC BANK
Account Name : YOUBUY ONLINE SDN BHD
Account No. : 3194858935

Bank : MAYBANK
Account Name : YOUBUY ONLINE SDN BHD
Account No. : 514048612629

IMPORTANT:
Once you have successfully bank-in the amount, email the bank-in slip to support@youbeli.com with the stated Order No. Please keep the bank-in slip as your proof of payment as we may ask for it any time in order to process your order and verification.

NOTE:
If you choose to email us when the payment is made, kindly provide the full details shown on the bank-in slip. We require you to provide the following : Branch Location, Date & Time, Transaction No., Amount. Also kindly provide the Order No (you can check this in your Order History in "My Account") and your Email.

Cheque

We accept cheque payment as well. The cheque must be crossed and made payable to “YOUBUY ONLINE SDN BHD.”

Kindly write your Member Name (the registered name stated in your MBN account) and the Order No that you're paying for.

NOTE:
Goods/Items shall be shipped only after the cheque has been cleared. For local cheque (Malaysia), please allow 2 to 3 days for clearance.

Online Fund Transfer

For online banking user, kindly transfer the required amount to:

Bank : PUBLIC BANK
Account Name : YOUBUY ONLINE SDN BHD
Account No. : 3194858935

Bank : MAYBANK
Account Name : YOUBUY ONLINE SDN BHD
Account No. : 514048612629

NOTE:
When the payment is successfully made, please send us a Print Screen of the payment details page to support@youbeli.com. Please keep a hard copy of the successful transaction information once the fund transfer is completed for future reference which may be needed for order payment verification by us anytime.

Zero Interest Payment

Participating Credit Cards:

  • Public Bank

  • Alliance Bank

  • Hong Leong Bank

Installment Plan:

Months

Order Total

Admin Charge

6

Min. RM 500 and above

6%

12

Min. RM 1,000 and above

8%

 

PayPal

PayPal lets you send payments quickly and securely online using a credit card or bank account.

  • Not valid for cash only items.

For further assistance, feel free to Contact Us.

 

All of the products purchased from Youbeli.com are delivered on First Order First Served basis.

Order Refund only applicable for the circumstances below:

  • Product Discontinued

  • Delivery Time longer than delivery period mentioned in the product page

  • Product Malfunction or Wrong Product delivered

** For Pre-Order items, Refund is NOT applicable.

Refund options will be offered to customers as listed below:

 

Option 1: Product Exchange

  • Exchange with other product(s) listed in Youbeli.com

  • If the value of new item(s) exceeds the amount of the original item, the difference thereof should be paid by customer.

  • If the value of new item is less than the amount of the original item, then the difference thereof will be converted to Cash Credit under customer's YouBeli.com account.

  • Delivery charges of the new item will be borne by the customer.

 

Option 2: Convert payment to Cash Credit under customer's YouBeli.com account

  • Paid amount will be converted to Cash Credit which can be fully redeemed for future orders.

  • Customer will receive a notification via email whenever the Cash Credit Account is updated.

 

Option 3: Full refund to customer

  • For payment that is paid through our payment gateway (iPay88, Mobile88 Sdn Bhd), we will notify our payment gateway service provider to cancel the relevant transaction.

  • Please allow 7 to 14 working days for the refund process and the refund amount will be shown on the customer's credit card statement.

  • For other payment methods, customer will need to provide their bank details to YouBeli.com.

  • Please allow 7 working days for the refund process and a copy of bank slip will be forwarded to the customer.


 

RETURN POLICY

Under normal circumstances, there will be NO EXCHANGE, RETURN OR REFUND of any items that are purchased, regardless if the products have been picked-up, opened or unopened and so on.

For purchased items that is verified and agreed by YouBeli.com where the faulty or defective items are a result caused by external factors (such as during delivery), these items will be availabe for exchange for the same item. These items must be hand delivered to YouBeli.com’s Pick Up And Payment Center. We will not entertain any re-shipping request for such items.

Under circumstances where products that are required to be sent back to the supplier (local or overseas) additional handling and service charges may occur. These charges are to be borne by the customer, in the case of such items are defective as a result due to error by the customer unless the error is caused by our side.

Any other cases that qualify for an exchange and return may incur a re-stocking fee.

 

Important Note:

  • All refund or exchange for any item(s) purchased must be returned to us within 3 working days upon receiving the products ordered (pick-up or delivery). No further dispute will be entertained after 3 working days from the received date.
     

  • Please note that Youbeli.com will not be able to accept returns of PC Games due to system incompatibility of games with your PC System. We highly recommend a thorough search on the games manufacturers’ website and/or external Internet resources for more information before purchasing a PC Game.


Still have questions?
If you you have any further questions or inquiries, please contact our customer service by sending an email to support@youbeli.com or by calling us at 1-800-88-2354. Our customer service help desk is available from 9.00am - 6.00pm Monday to Friday and 9.00am - 1.00pm on Saturday.

(* YouBeli.com and YouBuy Online Sdn Bhd has the rights to alter the above policy and information with or without prior notice. Please contact us if you have any questions before proceeding with your order.)


Please send all return items to our following address:

Youbuy Online Sdn Bhd

E28-1, Jalan Multimedia 7/AG,

City Park, I-City,

40000 Shah Alam, Selangor.

 

  • Customers outside of Klaf Valley, kindly contact us directly should such arrangements is required.

  • For all types of claims, please produce our original invoice(s) together with the purchased product(s).


Contacts:

  • E-mail : support@youbeli.com

  • Tel : 1-800-88-2354

Youbeli.com delivers to every state in Malaysia. We engage the servcies of CITY-LINK Express & SKYNET Express for most of our online orders. CITY-LINK Express & SKYNET Express is able to deliver overnight to most cities and towns in Peninsular Malaysia. However, do allow 1-2 business days in case of any unexpected delays. East Malaysia (Sabah & Sarawak) orders may often take an extra 2 to 3 days, so please allow 3 to 5 business days for delivery.

We will provide the CITY-LINK Express & SKYNET Express tracking numbers in the customer's account once we sent out the goods so that you can check with CITY-LINK Express & SKYNET Express if necessary.

CITY-LINK Express Website: http://www.citylinkexpress.com
CITY-LINK Express Hotline: 03- 5033 3800

 

 

SKYNET Express Website: http://www.skynet.com.my
SKYNET Express Hotline: 03- 7958 2800

 

Alternative Courier Services
Some of our store owners may use alternative courier services for delivery e.g. Pos Laju Malaysia. This may vary from store to store. You may request for your preferred courier services during your order process and we will try our best to accomodate them. However, the final decision on the delivery method is still subject to the respective store’s operations capability and courier service availability.

Delivery Time
We will keep you informed! Shortly after your order placement, you will receive an Order Acknowledgement email to confirm your order details, including the delivery details. Once your order has been prepared for delivery, you will receive a Delivery Notification email with the courier and tracking information.

Delivery Estimates
The 'Delivery' time frame is an estimate of when the item(s) will be delivered by our store owner. All items ordered from each store will be delivered together unless a request for partial delivery is specified. Please take note additional charges will apply for partial delivery requests.

Delivery Rate (PC, PS3, X360 game)

  • West Malaysia: RM 6 per order

  • East Malaysia: RM12 per order

All purchases which includes PC Games, Collector’s Edition, Gaming Accessories* / Action Figures / Computer Hardware / IT Gadget will be charged based on weight (Kgs).

* Excludes Mouse Feet Replacement
** Purchases which includes PC Games only (excludes Collector’s Edition), cannot be mixed with other products.

Contacts:
Email : support@youbeli.com
Tel : 1-800-88-2354

All Prices are quoted in Malaysia Ringgit (RM).

 

All the products featured on this website are covered under the general warranty as stated below unless stated otherwise, in which case a specific warranty information will be provided to customers upon purchase of goods.

 

Computer Hardwares / Mobile Phones / MP3, MP4 Players / Digital Photo Frame

  • The equipment stated above is warranted against manufacturing defects for a period of 12 months from the date of purchase under normal use except for (a) Battery, (b) Charger, (c) LCD Screen and (d) Internal Speaker which has a warranty for a period of 3 months only. YouBeli Warranty does not cover accessories on external parts such as casing, control knobs/buttons, carrying case and carrying strap and power switches. YouBeli, at it's discretion, will repair and replace all faulty parts at no charge, subject to the aforesaid. All faulty accessories, parts and equipments recovered shall become the property of YouBeli. Replaced parts, accessories and boards are warranted for the remaining balance of original warranty period.

Razer products warranty terms

  • Gaming / Pro Solutions Mouse - 2 years

  • Gaming / Pro Solutions Mouse pad - 3 months

  • Gaming / Pro Solutions Keyboard - 1 year

  • Gaming Audio Products - 1 year

  • Pro Solutions Audio Products - 6 months

Saitek / ThrustMaster / CH / Zboard products warranty terms

  • Mouse / Keyboards / Gamepads / Joysticks & Throttles / Racing Wheels / Speaker System / Headphone / Ear phones - 2 years

Gamemon products warranty terms

  • Gamepads / Racing Wheels - 3 months

Apple products warranty terms (warranty information)

  • Hardware & Accessories - 1 year

  • Parts - 3 months

YouBeli Warranty is not transferable, negotiable or assignable to a third party

Warranty card must be produced together with the equipment when seeking repair

It does not cover poor performance due to bad reception or non-reception of radio signals as a result of blind spot or in areas of poor signal strength (GSM/3G/4G signal, Wi-Fi signal etc.)

YouBeli Warranty does not include transportation, delivery or handling charge incurred in the transportation of the equipment/accessories to and from YouBeli

Accessories that comes with the Computer Hardwares, Mobile Phones, MP3, MP4 Players, Digital Photo Frame, etc are covered with three (3) months warranty.

YouBeli Warranty will be null and void in the event of any of the following:

  • If the damage on your equipment has been caused by an accident, hazard, flood, voltage fluctation, faulty installation, act of God, misuse, negligence, corrosion, rusts or stain or causes other than ordinary use; or

  • If your equipment is modified or tampered with or repaired by any person(s) other than an authorised YouBeli technician or if the original identification marks have been removed from the set; or

  • If the Warranty card is altered or defaced in any manner whatsoever.

If you are unsure how the warranty works or the warranty periods of the products you would like to purchase, please do not hesitate to contact us before proceeding with your order.

Your privacy is taken seriously at Youbeli.com. We will not diverge out your personal information to any third party(s) whatsoever. All information collected is used for our own purposes ONLY and will not be disclosed to anyone outside our organization. This covers all personal information including email addresses. We do respect your privacy rights.

E-mail Lists

When you register your product with us, we collect e-mail addresses of our customers in order to serve them better. If a batch or update on any of our products are released, we will then notify you. Also, in the event that we introduce new products, notifications will be sent to you. Any and all information collected by Mices Businees Network is strictly meant for internal uses of Mices Businees Network. Any and all information provided to Mices Businees Network will not be sold, lent, or given to any third party.

Cookies

To enhance your experience with our site, some of our web pages may contain "cookies." Cookies are small text files which we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us. For example, such as registering at our site. However, once you choose to supply this site with personally identifiable information, this information may be linked to the data stored in the cookie. We use cookies to understand site usage and to improve the content and offerings on our site to you. For example, we may use cookies to personalize your experience at our web pages (e.g. to recognize you by name when you return to our site). We also may use cookies to offer you relevant products, programs, and/or services.

Secure Shopping Guarantee

The e-commerce area of our site is secure. This means that any information you sent us is protected by encryption to prevent unauthorized access to your information.

Remember to Sign Out

To further prevent unauthorized access to your account, remember after you have signed in, you should sign out once you have,

1. completed your transaction
2. completed managing your account, or
3. decided to step away from your computer.

Anyone who have access to your computer after you have signed in but haven’t signed out, can have access into your account.

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