Thanks for shopping at ePurple. In the event that your purchases is not up to your satisfaction, we are pleased to be of your assistance.
To be eligible for refund, kindly see the following:
- You have 3 calendar days to return your purchase from the date you received them.
- The product must be unopened and in the same condition that you received it.
- Your product must be in the original packaging.
- We will replace your item with a new or similar valued item that is available.
- The product is damaged upon receiving them.
- The product does not function as described in the product’s description.
- The product is not as per order. (Eg. Wrong size/colour/volume delivered)
Please contact Youbeli.com at 03-5521 8484 or email to firstname.lastname@example.org if you would like to request for a full refund. Please include the following details in the email:
- Order No
- Payment Slip
- Product to Return or Exchange
- Reason for Return or Exchange
You will be responsible for paying for your own shipping costs for returning your product. Shipping costs are non-refundable. However, we will be responsible for the shipping cost if we had sent a wrong/defective product to you.