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Return & Refund Policy

16-12-2015

Returns & Refunds for Damaged and

Merchandise

Quality is paramount and returned Merchandise on the basis that it is damaged or defective 

will be inspected. 

If there is any damage to the Merchandise as a result of a manufacturing defect or deviation 

from factory specifications, we shall exchange the damaged or defective Merchandise with a 

new Merchandise or provide you with a full refund.

If the defect in the Merchandise was caused by factors other than manufacturing defects 

within our control (e.g., during the course of delivery), we will not provide you with a refund 

but we will exchange the defective Merchandise with a new Merchandise.

There shall not be any exchange or refunds for Merchandise:

 Obtained from a source other than http://www.lelong.com.my/merchant/scholl/<brand 

shop url> 

 Damaged by abuse or negligence, exposure to chemicals, caustic substances, open 

flame, high heat, sharp object, usage not within manufacturer’s or supplier’s guidelines

 Damaged by misuse or activities other than the intended purpose 

Warranties and Liability

To the maximum extent permitted by law, Global Trader Marketing Bonsey Jaden excludes 

all conditions, warranties and guarantees (whether express or implied by or arising under 

statute, common law, equity, trade custom or usage or otherwise), and makes no 

representations, relating to the products ordered by you, including warranties or guarantees 

of acceptable quality, merchantability and fitness for purpose. Nothing in these Terms 

excludes limits or modifies any conditions, warranties or guarantees implied by or arising 

under statute which cannot lawfully be excluded.

Where conditions, warranties or guarantees implied by or otherwise arising under law cannot 

be lawfully excluded, then to the extent permitted by law, Global Trader Marketing Bonsey 

Jaden’s liability for a breach of any such condition, warranty or guarantee is limited, at the 

absolute option of Global Trader Marketing Bonsey Jaden to the exchange of the products or 

the supply of equivalent products or the cost of replacing or of acquiring equivalent 

products. 

Otherwise, to the maximum extent permitted by law, of Global Trader MarketingBonsey 

Jaden, and/or their respective officers, employees, agents and representatives will not be 

liable for any loss or damage (including, but not limited to, any loss of profit, loss of sales, 

loss of market, loss of goodwill or reputation, third party claims, incidental or special 

damages or indirect or consequential loss or damage of any kind) to any person or entity, 

however caused (whether by negligence or otherwise), which may arise directly or indirectly 

from or in connection with these Terms, this website or any orders you place via this 

website.

Retention of title

The delivered Merchandise will remain the property of Global Trader Marketing Bonsey 

Jaden (or as otherwise specified in the relevant agreement between Global Trader 

Marketing Sdn BhdBonsey Jaden Pte. Ltd. and its supplier until you have paid all amounts 

owing under any agreement to us via PayPalthe payment platform, in full, including the 

payment of costs, even of earlier or later deliveries or partial deliveries. You undertake not to 

sell, dispose of or encumber Merchandise before ownership thereof has passed to you.

Applicable law

These Terms are governed by the laws of SingaporeMalaysia, and you irrevocably and 

unconditionally submit to the exclusive jurisdiction of the courts of SingaporeMalaysia.

What can you do if you are not satisfied?

You may send written complaints concerning the conclusion of the sales contract or its 

performance to the following address:

Global Trader Marketing Sdn Bhd (1152474-K) 

Lot 10, Jln E1/1, Kawasan Perindustrian Ehsan, 

Kepong, 52100 Kuala Lumpur Bonsey Jaden Pte. Ltd., 

19 Carpenter Street 

#02-01 SINGAPORE 059908.

Company Registration No.: 201328816R.

Email: globaltradermarketing@gmail.comhello@bonseyjaden.com

Tel :   +65 6339 042803 6277 7181 / +603 6277 7042 

For Merchandise related enquiries, please contact:

Email:Careline.mySG@rb.com

Toll FreeTel: 1-800-875-

07701-800-888-839