We are noit bearing any warranty for beauty and health care products except for toys and machines.
We are ready to assist you if the related product is faulty within the warranty period.
We provide warranty for below product:
Body Green Qi Gong Master: 1 year warranty
Warranty is not provided for below conditions:
Please note that we would charge you a service fee up to RM 60 with the shipping costs if the product is deemed No Fault Found for any warranty claim.
Warranty Claim Procedures
Please contact us at +601123390162 or emailing us at email@example.com if your products is still under warranty. You have to include the following details in the email:
Return Address, Your name & contact number
Once we receive your request, we shall contact you within 3 working days for further instructions. Please email us the parcel tracking number, courier company & order number once your send out the product for claiming warranty.
Failure to email us will be resulted in delayed in processing your warranty claim. We will advise you with further instruction once we confirm the item is faulty due to non artificial damage.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. Please sms us and we will instruct you about the address that you should send to for the claim.
Once we receive, we will acknowledge that with an sms or email.
We are not responsible of any postage lost. If you need to send to us personally, please inform us.