We use the best packaging materials to avoid this.
In the unlikely event that your order or part of your order arrives damaged, please email us immediately. After that, please return to us the products, packaging box, invoice and free gift (if any) within seven (7) days. Upon receiveing the product, we will send out the replacement immediately.
Return or exchange procedures
Please ask for return or replacement an exchange an itemby emailing us at firstname.lastname@example.org within 7 days from the day the order is received. You have to include the following details in the email:
Product to return or exchange:
Reason for return or exchange:
Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions. To exchange item, please let us know the item you like to have in exchanged.
In most cases, you will need to bear the shipping charges for returning the item to us. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you, all at our expense.
Once the damged product is received and inspected by us (usually within 3 days of receipt), your refund will be processed and we will contact you to arrange the refund. We reserve the right for final decision making.
Happy shopping with Happy Angel Net : )