You may return items bought at CompAsia Malaysia online store within 7 days of delivery for a full refund. Items should be returned in their original condition and original product packaging. We will pay the return shipping costs if the return is a result of our error. However, if the return is not a result of our error, the return shipping costs will have to be borne by the customer.
Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error will not be entitled for refund. Just give our Customer Care line a call, and we will be happy to guide you through the process.
You should expect to receive your refund within four weeks of returning your item. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your returned item from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request. We will notify you via e-mail of your refund once we have received and processed the returned item.
Warranty is provided for the product up to 1 year from date of purchase. Defective units will be replaced with no questions asked.
Basic Warranty (Carry-In) :
Hardware – 1 Year
AC Power Adapter and Battery – 3 Months