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Ground Crew English 航空地勤的每一天:職場口語英文(MP3)

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Ground Crew English 航空地勤的每一天:職場口語英文(MP3)
Product Code:
464619
Model:
9789869191593
Product by:
倍斯特出版事業有限公司
Status:
Available Now
Delivery:
Usually ships within 4 to 6 weeks
Delivery Fee:
WM - FREE
EM - RM 12.72
FREE shipping within Malaysia for orders over RM 79.00
Rewards:
46 Points
RM 59.40
RM 46.93
21%

Quantity:
Nofity me when ...
price drops.
Product Information

ISBN: 9789869191593

出版日期: 2016-03-03

作者: Stacy Yeh,Joanna Yang

裝訂: 平裝.雙色印刷.320頁.

 

一本專為航空地勤量身打造
【職前準備+在職進修】的
必備職場英語工具書!
Upgrade工作英語能力 & 職場EQ!
  地勤前輩親授工作碰到以下這些狀況時該怎麼辦?!
  機位超賣了!Overbooked!
  旅客弄丟登機證了!Lost boarding pass!
  旅客的行李不見了!Lost luggage!
  颱風天,班機取消了!Flights cancel!

  4大工作情境【櫃台】、【出境】、【入境】、【特殊狀況處理】:
  ★    職場實境對話,服務外國旅客時口語英文不打結!
  ★    英文母語人士這麼說,改掉常犯的中式英文句子!
  ★    字彙片語解析,搞懂工作上常用的單字片語!
  ★    前輩經驗巧巧說,入行前先知道地勤在做什麼!

  著重在地勤人員於工作中必定會使用到的英文,並列舉了各式各樣可能會遇到的問題,如:班機延誤、行李超重、飛機故障、颱風天班機取消、奧客刁難等,以及許多工作上必要的心態調適與基本認知。

  另特別企劃「地勤工作解說」、「前輩經驗巧巧說」,分享寫作老師在機場服務的親身經驗,避開學長姐們走過的冤枉路!
 

 

作者簡介
Stacy Yeh,Joanna Yang



作者簡介



Stacy Yeh


  很邊緣的養貓人。
  幾年前拋貓棄母到英國University of Bristol拿了個學位。
  回國後為了供養4貓1人(我自己),誤打誤撞進入某外商航空。
  交了幾個朋友,四處闖蕩。
  又誤打誤撞為了供養4貓1人出了這本書。

Joanna Yang

  畢業於澳洲雪梨公立技術學院以及文藻外語大學
  曾任職於化妝品公司國外業務一年
  目前於外商航空公司擔任地勤已長達五年
  負責辦理旅客劃位、登機、掌控航班餐點數量及內部運作
 

Ground Crew English 航空地勤的每一天:職場口語英文(MP3)
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Shipping Information
ZoneWeightDelivery Fee (RM)
West MalaysiaFirst 2.00 kg5.30
West MalaysiaAdditional 1.00 kg2.12
East MalaysiaFirst 1.00 kg12.72
East MalaysiaAdditional 1.00 kg12.72

ZoneOrder Price Range (RM)Delivery Fee (RM)
West MalaysiaAbove 39.00FREE
East MalaysiaAbove 79.00FREE

 

 

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