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衝突是雙贏的開始

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衝突是雙贏的開始
Product Code:
204472
Model:
9574510182
Product by:
新苗
Status:
Available Now
Delivery:
Usually ships within 4 to 6 weeks
Delivery Fee:
WM - RM 5.30
EM - RM 12.72
FREE shipping within Malaysia for orders over RM 79.00
Rewards:
21 Points
RM 26.60
RM 21.01
21%

Quantity:
Nofity me when ...
price drops.
Product Information

ISBN: 9574510182

出版日期: 2001-12-05

作者: 培格.派克寧/著

譯者: 譚詩詩

裝訂: 平裝.單色印刷.192頁.

 

  不管你身居何位,你就會不可避免地經常遇到衝突,與人共事的協調能力是成功的關鍵,學會消除敵對、緩解敵意是必要的!

  不論是與員工還是顧客之間的衝突,如果不及時處理,將導致問題惡化。

  本書幫助管理者有效處理衝突的實用手冊,提供各種化解衝突、協商的技能,不同類型的衝突案例貫穿本書,幫助我們面對衝突的挑戰。

衝突是雙贏的開始
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Shipping Information
ZoneWeightDelivery Fee (RM)
West MalaysiaFirst 2.00 kg5.30
West MalaysiaAdditional 1.00 kg2.12
East MalaysiaFirst 1.00 kg12.72
East MalaysiaAdditional 1.00 kg12.72

ZoneOrder Price Range (RM)Delivery Fee (RM)
West MalaysiaAbove 39.00FREE
East MalaysiaAbove 79.00FREE

 

 

 

 

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