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行家這樣做好服務
Product Code:
437462
Model:
9789571363080
Product by:
時報出版
Status:
Available Now
Delivery:
Usually ships within 4 to 6 weeks
Delivery Fee:
WM - RM 5.30
EM - RM 12.72
FREE shipping within Malaysia for orders over RM 79.00
Rewards:
34 Points
RM 43.80
RM 34.60
21%

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Product Information

ISBN: 9789571363080

出版日期: 2015-08-10

作者: 洪繡巒

裝訂: 平裝.單色印刷.256頁.

 

無感的時代,提供有感的服務
「令人感動的服務」是服務業最高境界!

  從第一接觸到事後服務、說話藝術、臨機應變、別人做不到的服務,國際服務專家傾囊相授,用實例告訴你:做好服務就是最好的行銷。

  隨著消費者意識高漲,服務業將面臨愈來愈多突發事件與問題,本書以豐富的案例與精闢的分析,提供服務業人員最棒的服務指南,洞悉顧客所需。

  只按規定行事,不用心觀察、體諒顧客,是「辦事」不是「服務」,服務的細緻之處在以顧客為先,虛心觀察、調查、體會顧客之額外需求,比其他人更快、更進一步、更細緻地提供有別於「一般性」的服務,你就可以輕易超越自己、超越競爭對手。

誠心推薦

  開平餐飲學校校長  馬嘉延

 

作者簡介
洪繡巒



作者簡介



洪繡巒


  有「包裝皇后」的美譽,知名的企業形象顧問。

  1989年,毫無管理背景卻決定單槍匹馬遠赴丹麥,以動人心弦的表現通過TMI(Time Manager International)國際講師的甄試,並被TMI總裁任命為全球「中文地區代表」,在女性仍屬鳳毛麟角的管理界,一躍成為「管理界的黑馬皇后」!

  目前擔任TMI國際講師、以人為先管理顧問公司總經理,她為企業團體設計的「以人為先」、「個人形象與企業形象」、「傾聽員工心聲」、「組織變革管理」及「卓越服務」等課程,廣獲各企業一致好評與熱烈回響。

  著有《溝通使你更有競爭力》、《吃喝玩樂好溝通》、《溝通使你更有魅力》、《攻心服務》、《卓越服務》、《優質服務》、《破繭蝴蝶》、《顧客,你的名字是老闆》、《服務決定你的優勢》等書。

  榮獲:
  1995年中華民國成功訓練名師獎
  1996年傑出企業家(由中華民國服務業品質發展協會頒贈)
  2006年中國百名傑出女企業家

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Shipping Information
ZoneWeightDelivery Fee (RM)
West MalaysiaFirst 2.00 kg5.30
West MalaysiaAdditional 1.00 kg2.12
East MalaysiaFirst 1.00 kg12.72
East MalaysiaAdditional 1.00 kg12.72

ZoneOrder Price Range (RM)Delivery Fee (RM)
West MalaysiaAbove 39.00FREE
East MalaysiaAbove 79.00FREE

 

 

 

 

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