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經營不求人-顧客永遠第一

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經營不求人-顧客永遠第一
Product Code:
232004
Model:
9574512606
Product by:
新苗
Status:
Available Now
Delivery:
Usually ships within 4 to 6 weeks
Delivery Fee:
WM - RM 5.30
EM - RM 12.72
FREE shipping within Malaysia for orders over RM 79.00
Rewards:
23 Points
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RM 29.70
RM 23.46
21%
Quantity:
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Product Information

ISBN: 9574512606

出版日期: 2006-03-10

作者: 文光、寧川

裝訂: 平裝.單色印刷.240頁.

 

  沃爾瑪的經營哲學是:顧客永遠第一;思科公司要員工時時記得:顧客是首席執行長;全錄則企圖讓每位客戶都滿意。因為將顧客擺在第一,所以它們才能成為顧客心中「永遠的第一品牌」!

  將「顧客第一」作為企業的經營信條。只有將顧客放在第一位,處處考慮顧客的需求和利益,時常站在顧客的角度來思考問題,才能夠獲得顧客的青睞和忠誠,企業的營收才有保障,也才能永久獲利。

  沃爾瑪(Wal-Mart)的經營哲學是「顧客永遠第一」,也就是說,商店需要不斷地瞭解顧客的需要,設身處地為顧客著想,並為顧客提供方便。沃爾瑪創始人山姆?沃爾頓常說:「我們成功的秘訣是什麼?就是我們每天每個小時都希望超越顧客的需要。如果你想像自己是顧客,你會希望所有的事情都能夠符合自己的要求——品種齊全、品質優異、商品價格低廉、服務熱情友善、營業時間方便靈活、停車條件便利等等。」因此,沃爾瑪始終把超一流的服務看成是自己至高無上的職責,所以才能只經過四十年的努力,就打敗全球眾多集團,成為世界第一大的企業。

經營不求人-顧客永遠第一
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Shipping Information
ZoneWeightDelivery Fee (RM)
West MalaysiaFirst 2.00 kg5.30
West MalaysiaAdditional 1.00 kg2.12
East MalaysiaFirst 1.00 kg12.72
East MalaysiaAdditional 1.00 kg12.72

ZoneOrder Price Range (RM)Delivery Fee (RM)
West MalaysiaAbove 39.00FREE
East MalaysiaAbove 79.00FREE

 

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