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用讚美代替責備

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用讚美代替責備
Product Code:
405508
Model:
9789865660345
Product by:
普天出版社
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Product Information

ISBN: 9789865660345

出版日期: 2014-12-02

作者: 楚中天

裝訂: 平裝.單色印刷.272頁.

 

.適度的讚美,可以為人際交往「開胃」
  美國心理學家威廉.詹姆斯曾說:「人類本性最深的企圖,就是期望被讚美、欽佩、尊重。」
 
  確實如此,每個人內心深處都渴望受到讚揚,用讚美代替責備可說是最有效的的溝通方式。
 
  尖銳的批評和嚴厲的指責,只會得到反效果,讓對方心生反感,當你想糾正對方或表達自己的意見時,千萬不要不留情面地加以指責,而要先透過適度的讚美緩和氣氛,當對方卸下心防之後,再適時說出自己的看法。
 
本書特色
        
  同樣一件事,用不同的語氣表達,最後的結果往往南轅北轍。與其直接指出對方的缺點,或用命令式的語氣說話,不如用讚美當調節劑,再提出客觀公允的意見,讓對方心悅誠服地接受。良藥未必苦口,批評也要講究方法,冷言冷語不僅達不到目的,還會適得其反。

  讚美的話語對人際溝通、維繫彼此關係,有相當重要的功用。懂得說讚美的話,既讓別人聽了舒服,也可以讓事情進行順利。適度說一些讚美的話語,花不了太多時間與精力,卻可以達到意想不到的效果,大大增進人與人之間的關係與情感。

  說話就像一把雙面刃,話說得好、說得巧妙,事情可以圓滿順利;說得不好、說得糟糕,則可能激發對方的逆反心理,讓正在溝通的事項變得更加棘手。因此,說話辦事時,應該儘量使用讚美式的說話技巧。

  每個人都喜歡聽好聽的話,讚美絕對嚴詞責備更容易達成溝通的目的。如果你不懂得適時讚美對方,藉機把自己的意思滲透進對方的心裡,非但無法達成自己的目的,還會導致自己處處碰壁。

 

作者簡介
楚中天



作者簡介



楚中天


  曾任職於平面媒體、電子媒體與文化出版公司,擁有豐富職場經歷與社交經驗,目前擔任公關公司企劃總監,兼事寫作。汲取新知識與新創意之餘,正積極將自己的研究心得化為著作,編著書籍有《突破對方心防說話術》《用讚美代替責備》……等。

用讚美代替責備
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Shipping Information
ZoneWeightDelivery Fee (RM)
West MalaysiaFirst 2.00 kg5.30
West MalaysiaAdditional 1.00 kg2.12
East MalaysiaFirst 1.00 kg12.72
East MalaysiaAdditional 1.00 kg12.72

ZoneOrder Price Range (RM)Delivery Fee (RM)
West MalaysiaAbove 39.00FREE
East MalaysiaAbove 79.00FREE

 

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