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營業的TQM

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營業的TQM
Product Code:
322107
Model:
9579320004
Product by:
先鋒企管
Status:
Available Now
Delivery:
Usually ships within 4 to 6 weeks
Delivery Fee:
WM - FREE
EM - RM 12.72
FREE shipping within Malaysia for orders over RM 79.00
Rewards:
45 Points
Cash Voucher RM15 to REDEEM!!
RM 57.80
RM 45.66
21%

Quantity:
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Product Information

ISBN: 9579320004

出版日期: 2003-11-15

作者: 金津孝/著

譯者: 營業的TQM研究小組

裝訂: 平裝.單色印刷.0頁.

 

   營業人員的品管入門

  在市場導向的型態下,滿足顧客需求變成品管的要件,而最接近顧客的就是營業部門,營業部門的人員必須直接面對顧客使他們對我們的產品感到滿足,所以營業部門的品質管理會成為全面品質管理(TQM)的重心。

  本書從為何營業部門要推行TQM開始,一一敘述營業部門與TQM之關係,銷售活動時各種注意事項,以及業務人員如何應用品管手法進行標準化活動。在市場激烈的競爭下,業務及營業人員若不會層別客戶、收集有效的情報、解析數據、判斷事實、採取對策,則該企業中究會被淘汰。

營業的TQM
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Shipping Information
ZoneWeightDelivery Fee (RM)
West MalaysiaFirst 2.00 kg5.30
West MalaysiaAdditional 1.00 kg2.12
East MalaysiaFirst 1.00 kg12.72
East MalaysiaAdditional 1.00 kg12.72

ZoneOrder Price Range (RM)Delivery Fee (RM)
West MalaysiaAbove 39.00FREE
East MalaysiaAbove 79.00FREE

 

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