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流通業督導手冊:超級店長成功升級術

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流通業督導手冊:超級店長成功升級術
Product Code:
265567
Model:
9789866254086
Product by:
中國生產力中心
Status:
Available Now
Delivery:
Usually ships within 4 to 6 weeks
Delivery Fee:
WM - FREE
EM - RM 12.72
FREE shipping within Malaysia for orders over RM 79.00
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RM 62.50
RM 49.38
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Product Information

ISBN: 9789866254086

出版日期: 2011-12-01

作者: 中國生產力中心/編著

裝訂: 平裝.單色印刷.166頁.

 

  顧問領航系列

  一、 按部就班了解企業智慧的運用
  二、 五大知識管理工具手法大公開
  三、 理論實務兼具,觀念手法並用

  流通業督導手冊 – 超級店長成功升級術

  督導( supervisor )一詞源自美國,在日本稱為擔當者。在台灣流通業界則是泛指進行區域門市經營管理,並扮演門市與企業溝通橋樑角色的人員,對於上級主管、門市員工及顧客來說,有其不可或缺的重要性,除須經過店長的歷練過程,亦需具備相關專業知識、商品常識及顧客服務技巧,才能提升門市營運績效。

  流通業是在服務消費者,也就是以人為本,因此要由人的觀點來服務人,人力資源的養成與管理人才的培育,永遠是業界所亟需的。本書循序漸進介紹成為流通業成功督導的方法,所有流通業的店長、儲備店長、與一般管理職都可學習,透過本書一定可以成為流通業的頂尖管理人才。

手冊使用說明

  手冊一共分為二大篇、六大章來做完整的說明,分別為:

  第一篇 督導的專業職責

  第一章 督導的角色
  介紹督導的功能、必備的管理能力、如何訓練自己成為優秀的督導、督導的職責,以 及如何制定督導每日工作的書面計畫。

  第二篇 督導的一般性管理職責
  督導的一般性管理工具主要有5種 :溝通、時間管理、目標管理、績效評估及激勵團隊。本篇介紹每項工具的概念、運用方式,提供督導做為參考和借鑑。最後,再以便 利商店督導為例,幫助流通業督導了解其職責與作法。

  第一章 有效的溝通
  第二章 提高效率的方法-時間管理
  第三章 目標管理
  第四章 績效評估
  第五章 激勵團隊
  附錄一:便利商店督導人員的主要職責
  附錄二:督導常用表單

流通業督導手冊:超級店長成功升級術
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Shipping Information
ZoneWeightDelivery Fee (RM)
West MalaysiaFirst 2.00 kg5.30
West MalaysiaAdditional 1.00 kg2.12
East MalaysiaFirst 1.00 kg12.72
East MalaysiaAdditional 1.00 kg12.72

ZoneOrder Price Range (RM)Delivery Fee (RM)
West MalaysiaAbove 39.00FREE
East MalaysiaAbove 79.00FREE

 

 

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