Youbeli Online Shopping Malaysia
Cart: 0 items 
Language
Contact Us: 1800 88 2354
Previous Product

服務聖經101:你一定要學的顧客服務技巧

Next Product
服務聖經101:你一定要學的顧客服務技巧
Product Code:
100319
Model:
9789861852690
Product by:
高寶
Status:
Available Now
Delivery:
Usually ships within 4 to 6 weeks
Delivery Fee:
WM - RM 5.30
EM - RM 12.72
FREE shipping within Malaysia for orders over RM 79.00
Rewards:
34 Points
RM 43.80
RM 34.60
21%

Quantity:
Nofity me when ...
price drops.
Product Information

ISBN: 9789861852690

出版日期: 2009-02-04

作者: 芮妮.伊凡森

譯者: 莫策安

裝訂: 平裝.單色印刷.256頁.

 

  .維繫一個忠誠顧客比開發一名潛在顧客來得容易,服務做得好,客源鐵定不會少!

  .教育訓練人員公認寫得最清楚、簡單的一本顧客服務的教育訓練聖經;受訓人員愛不釋手的服務守則。

  .不管你是大企業或是小公司,一本就讓貴公司的服務成為顧客心中的最愛! 對顧客來說,選擇A店和B店的機率是一樣的。 但,決定他們是否再次上門的關鍵則是:「服務」! 本書提供生動的案例,適合銀行保險、房屋仲介、 汽車銷售、電信服務、連鎖通路、直銷業務、 餐飲事業、網路購物、百貨服飾、電視購物等各行業之學習教材。

  本書整合第一線員工可能會遭遇的問題,舉凡面對面服務、電話客服、電子商務服務都有詳實的指導規則,從第一印象的建立到顧客抱怨的處理,讓你用最專業且簡單的方式掌握服務的精神,使得每個上門的顧客都成為忠實客戶。 【Aisabooks五顆評價】

  網友迴響1:「這是我所讀過關於這主題方面寫得最好和最透徹的書,這書包含了許多有價值的資訊,十分簡單易懂。如果你在找關於這方面的書籍,不用再找了,就是這本!」

  網友迴響2:「你不需要再花錢找專業的訓練者,有這本書就夠了!堪稱招招切中要點的客服書籍。」

  網友迴響3:「容易上手簡單易讀,我將書中的遊戲運用在客服簡報會議上,同仁們都很喜歡,強力推薦這本書。」

  網友迴響4:「我剛踏入客服領域,發現這本書真的對我幫助很大。簡單易讀也很有趣,一點也不像教科書。我會推薦這本書給客服新手。」

作者簡介

芮妮.伊凡森Renee Evenson

  在客戶服務管理界已工作30年,並曾任貝爾南方電信公司的客服經理達15年之久。現寄情於客戶諮詢與寫作關於客服領域的重要議題,包括:有效溝通、建立良好關係以及如何做到頂級服務的秘訣。

譯者簡介

莫策安

  文藻外語學院英文系畢業,現任職高科技公司,並就讀於高師大應外所。譯有《上班時,請用腦》、《好用!讓老闆這麼愛你就對了》等書。

服務聖經101:你一定要學的顧客服務技巧
Payment Option

Credit Cards (Mastercard & Visa)
We currently accept Mastercard and Visa credit cards. Your credit card information is secured and safeguarded when shopping at Youbeli.com. All information are encrypted and sent through secured and protected channels. As we are employing Mobile88 (iPay88) as our payment gateway, Mobile88 will be stated in your credit card statement.



Financial Process Exchange (FPX)
We also accepts FPX payment method as it is an ideal payment solution for customers who does not have a credit card. All that is needed to make an online payment is an online banking account. Payment is directly linked and connected to the customer's specified online banking account, transactions are usually instant and fast. Supported banks includes:



Cash Bank-in / Online Fund Transfer / Cheque
You may bank-in cash or cheque into the selected bank account below:

Bank : PUBLIC BANK
Account Name : YOUBUY ONLINE SDN BHD
Account No. : 3194858935

Bank : MAYBANK
Account Name : YOUBUY ONLINE SDN BHD
Account No. : 514048612629

Once you have successfully bank-in the amount, email the bank in slip to support@youbeli.com with the stated Order No.

Paypal
PayPal lets you send payments quickly and securely online using a credit card or bank account.
Not valid for cash only items.

Shipping Information
ZoneWeightDelivery Fee (RM)
West MalaysiaFirst 2.00 kg5.30
West MalaysiaAdditional 1.00 kg2.12
East MalaysiaFirst 1.00 kg12.72
East MalaysiaAdditional 1.00 kg12.72

ZoneOrder Price Range (RM)Delivery Fee (RM)
West MalaysiaAbove 39.00FREE
East MalaysiaAbove 79.00FREE

 

 

点击下图连接书展页面:

 

 

Tell A Friend
captcha image
Chat with Youbeli
TOP