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Product Code:
51309
Model:
9578032153
Product by:
平安文化
Status:
Available Now
Delivery:
Usually ships within 4 to 6 weeks
Delivery Fee:
WM - RM 5.30
EM - RM 12.72
FREE shipping within Malaysia for orders over RM 79.00
Rewards:
24 Points
RM 31.30
RM 24.73
21%

Quantity:
Nofity me when ...
price drops.
Product Information

ISBN: 9578032153

出版日期: 1998-11-01

作者: 洪秀鸞

裝訂: 平裝.單色印刷.224頁.

 

談到溝通,談到服務,讀者根本不需要上一般僵硬的企管課程,也不需要花大錢、跑斷腿的找尋名師,其實溝通最好的實例總是存在我們身邊;最打動人心的服務,有時我們也會親身經歷。真的,溝通技巧和行銷服務何需外求?作者洪秀鸞以本身的專業經驗出發,不在艱澀的管理、溝通、行銷服務等專業術語中打轉,在本書中作者點醒讀者在生活中有許許多多的人際接觸,都能啟發我們心中的感動,一張新公司開幕的邀請函、一句街頭小販的招呼語、一封感謝對方的小卡片,生活處處是溝通。作者跳脫出一般教條式的理論,以引起自己感動的事例出發,分析其中利弊得失,將心比心,擷取好的溝通模式,進一步內化在自己的生活中,這,才叫關鍵溝通。

攻心服務
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Shipping Information
ZoneWeightDelivery Fee (RM)
West MalaysiaFirst 2.00 kg5.30
West MalaysiaAdditional 1.00 kg2.12
East MalaysiaFirst 1.00 kg12.72
East MalaysiaAdditional 1.00 kg12.72

ZoneOrder Price Range (RM)Delivery Fee (RM)
West MalaysiaAbove 39.00FREE
East MalaysiaAbove 79.00FREE

 

 

 

 

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