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換上顧客的腦袋:洞悉消費者行為模式 締造銷售新佳績

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換上顧客的腦袋:洞悉消費者行為模式 締造銷售新佳績
Product Code:
246618
Model:
9861570713
Product by:
美商麥格羅‧希爾
Status:
Available Now
Delivery:
Usually ships within 4 to 6 weeks
Delivery Fee:
WM - RM 5.30
EM - RM 12.72
FREE shipping within Malaysia for orders over RM 79.00
Rewards:
37 Points
RM 46.90
RM 37.05
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Product Information

ISBN: 9861570713

出版日期: 2005-01-24

作者: 比爾‧史汀奈特/著

譯者: 褚耐安/譯

裝訂: 平裝.單色印刷.0頁.

 

  讓業務員成為顧客的事業夥伴

  顧客和我們所處的情境其實差別不大。上班的時候,我們只想著如何讓老闆滿意,如何讓顧客滿意。同樣地,我們的顧客也在思考如何讓他的老闆滿意,讓他的顧客滿意。如果我們能幫助顧客解決他的問題,並讓他知道,那麼第一道阻力就化解了。

  「顧客購買商品不是最終目的,而是以購買商品為手段,達成其他目的。」這項貫穿全書的觀念徹底顛覆傳統的銷售思維,並由此延伸出顧客「為什麼買」及「如何買」這兩大議題。顧客不可能直接告訴我們「為什麼」及「如何」進行採購,但作者比爾‧史汀耐特提供了許多實用的模式和對話切入點,讓讀者可以運用這些層層發展的模式及提問技巧,輕鬆地洞悉顧客的思考方式和行為模式,並進一步成為顧客的事業夥伴,共同創造雙贏佳績! 本書特色

  1.觀點新穎:作者不從業務員的角度出發,告訴讀者達成銷售目的的各種技倆;而是要求業務員站在顧客的立場,也就是先從「心理學」的角度探討顧客「為什麼」及「如何」進行採購,再針對他們的需求進行銷售行為。

  2.「模式」創新:作者在許多章節中,針對如何了解顧客的需求及企業目標、買方的行為驅動力、購買決策等議題設計了許多相關模式,讓讀者可以運用這些層層發展的模式,擬定適合自己客戶需求的圖表;同時,也可以讓自己在進行銷售行為時,能有更清楚的思路和應答方式。

作者簡介

比爾‧史汀奈特(Bill Stinnett)

  比爾、史汀奈特是「傑出銷售顧問公司」(Sales Excellence, Inc.)的創辦人兼總裁,知名的業務技巧訓練師及演說家;也是數項專利業務技巧的發明人。該公司的客戶包括奇異(GE)、微軟(Microsoft)、美國運通(American Express)等。

譯者簡介

褚耐安

  台大歷史系畢業,台大哲學研究所碩士,曾任《中國時報》及《自立晚報》記者、編輯、編譯。現專事寫作及翻譯。

換上顧客的腦袋:洞悉消費者行為模式 締造銷售新佳績
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Shipping Information
ZoneWeightDelivery Fee (RM)
West MalaysiaFirst 2.00 kg5.30
West MalaysiaAdditional 1.00 kg2.12
East MalaysiaFirst 1.00 kg12.72
East MalaysiaAdditional 1.00 kg12.72

ZoneOrder Price Range (RM)Delivery Fee (RM)
West MalaysiaAbove 39.00FREE
East MalaysiaAbove 79.00FREE

 

 

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