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從星巴克學到的殷勤款待:Just Say Yes!

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從星巴克學到的殷勤款待:Just Say Yes!
Product Code:
454074
Model:
9789863756453
Product by:
上奇時代
Status:
Available Now
Delivery:
Usually ships within 4 to 6 weeks
Delivery Fee:
WM - FREE
EM - RM 12.72
FREE shipping within Malaysia for orders over RM 79.00
Rewards:
39 Points
RM 50.00
RM 39.50
21%

Quantity:
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Product Information

ISBN: 9789863756453

出版日期: 2016-03-25

作者: 目黑勝道

譯者: 王慧娥

裝訂: 平裝.單色印刷.208頁.

 

清楚瞭解第一線工作,
建構教育訓練、人事制度的星巴克前組織開發經理人,
首次揭開星巴克自豪的人才與服務精髓。 
  只要有用心、有「讓顧客開心」的念頭,一支筆也能提供服務。
 
  如果你讀過霍華.舒茲的《勇往直前》,
  那更不能錯過《從星巴克學到的殷勤款待》!
 
  最直接面對顧客的第一線,星巴克的使命與精神,全由這些夥伴加以實現。
 
  人們得到的,如果沒有超出原本的期待值,往往不會感動。至於期待值以上的事情,服務手冊無法提供。
 
  完整公開星巴克對人才培育、團隊管理的Know-How。
  祈願各位能透過工作而得到許許多多的感動體驗。

  我以前任職過的公司,雖然把前進的道路訂定得非常明確,
  但是在路的兩側,卻也建起了高聳的圍牆,
  不讓任何人從那裡往旁邊跨出半步。
 
  感覺像是透過禁止事項,顯示前行的方向。
 
  相對於此,星巴克給我的感覺就不同了。
 
  星巴克像是在遙遠的彼方,設定了目標終點,
  還有一條長而粗的繩子,連向那裡。
  感覺像是前行的時候,如果不偏離這條繩子,
  即使走得東搖西晃,依舊能不忘初衷。

 

作者簡介
目黑勝道



作者簡介


 
目黑勝道
 
  .1963年出生,1987年進入比嘉實業(Higa Industries),任職於達美樂披薩(Domino's Pizza)事業部,負責教育、人事、營運的基礎建構。

  .2000年進入日本星巴克咖啡(Starbucks Coffee Japan)任職。曾任店鋪營運部區域負責人、店鋪人力資源部部長、人事服務部部長。

  .2008年開始,擔任組織及人才開發經理人,推動組織力提升政策。

  .2014年自行創業,擔任Triple Win Partners代表人,從事人力資源管理培訓、人事制度顧問。另擔任湘南美容外科診所事務局人事部執行長(Executive Manage)、日本人才管理協會人才管理基礎講座講師。

從星巴克學到的殷勤款待:Just Say Yes!
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Shipping Information
ZoneWeightDelivery Fee (RM)
West MalaysiaFirst 2.00 kg5.30
West MalaysiaAdditional 1.00 kg2.12
East MalaysiaFirst 1.00 kg12.72
East MalaysiaAdditional 1.00 kg12.72

ZoneOrder Price Range (RM)Delivery Fee (RM)
West MalaysiaAbove 39.00FREE
East MalaysiaAbove 79.00FREE

 

 

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