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圖解服務的豐田精實方式

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圖解服務的豐田精實方式
Product Code:
149553
Model:
9789867690814
Product by:
中衛
Status:
Available Now
Delivery:
Usually ships within 4 to 6 weeks
Delivery Fee:
WM - RM 5.30
EM - RM 12.72
FREE shipping within Malaysia for orders over RM 79.00
Rewards:
30 Points
Cash Voucher RM15 to REDEEM!!
RM 39.10
RM 30.89
21%

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Product Information

ISBN: 9789867690814

出版日期: 2011-07-07

作者: 豐田生產方式研究會

譯者: 許淳彥、鍾適光、賴啟昌

裝訂: 平裝.單色印刷.176頁.

 

  過去,

  談及豐田生產方式,

  泰半認定這是製造現場的管理手法,

  其運用範疇僅限於製造業。

  但是,

  豐田的基本思維在於

  排除浪費、創造顧客價值。

  難道,豐田管理真的無法應用在

  改善服務流程、提升服務品質上嗎?

  現在,

  《圖解服務的豐田方式》

  以觀念+圖解+案例,

  打破傳統認知的豐田方式,

  您將看到引領服務、樂於服務、創造服務的新價值!!

作者簡介

豐田生產方式研究會 澤田善次郎

  實踐經營研究會負責人、木昌山女學園大學教授。

  經濟學博士、技師(經營工學)、中小企業診斷師。 藤井春雄

  (株)經營技術研究所董事。

  中小企業診斷師,並擔任豐田生產方式、經營改善、ISO相關證照取得之顧問。 河瀨雅英

  顧問。

  曾任職豐田汽車企劃調查部、國內營業本部、生產管理部、車輛物流部等,以及國內經銷商董事。 岡田貞夫

  岡田技術經營顧問公司負責人、岡山大學產學合作專員。

  技師(機械)、中小企業診斷師。 三浦恭治

  現任職(株)經營技術研究所。

  中小企業診斷師、社會保險勞務士。

譯者簡介

許淳彥

  東京大學總和文化研究科(言語情報科學專攻)、東海大學日文系畢業,現任職國瑞汽車公司。 鍾適光

  逢甲大學機械系畢業,現任職國瑞汽車公司。 賴啟昌

  成功大學企業管理系畢業,現任職國瑞汽車公司。 總審校 李兆華

  大同大學化學工程系畢業,現任職國瑞汽車公司。譯有《會思考的豐田現場》、《豐田改善直達車》等中衛叢書。

圖解服務的豐田精實方式
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Shipping Information
ZoneWeightDelivery Fee (RM)
West MalaysiaFirst 2.00 kg5.30
West MalaysiaAdditional 1.00 kg2.12
East MalaysiaFirst 1.00 kg12.72
East MalaysiaAdditional 1.00 kg12.72

ZoneOrder Price Range (RM)Delivery Fee (RM)
West MalaysiaAbove 39.00FREE
East MalaysiaAbove 79.00FREE

 


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